Lob is hiring a

Software Engineering Manager - Delivery Assurance

San Francisco, United States
Remote

Lob was built by technical co-founders with a vision to make the world programmable.

We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.

As a proud Pledge 1% company, we’re committed to leveraging our product, partnerships, and people to drive positive social impact through Lob.org, and are on a mission to make direct mail more sustainable.

We offer remote working opportunities in AZ, CA, CO, DC, GA, IL, MA, MD, MI, MN, NC, NV, NY, OR, PA, TX, UT, and WA. You can also work onsite at our San Francisco headquarters.

If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!

Software Engineering Manager - Delivery Assurance

Lob is building a suite of APIs to simplify and automate enterprise workflows. Our most popular product is our print and mail API that enables companies to send physical mail as effortlessly as sending emails. This API helps individuals and enterprise customers programmatically send physical mail at scale. Our second API focuses on address verification. Our long-term goal is to provide the building blocks for developers to automate the offline world through APIs. 

We’re building a team of not just strong problem-solvers but great collaborators—engineers who are excited to teach and learn from each other, share decisions and information freely, and work together on problems that no other companies have solved before.

As a manager on the Print Partner team, you will help make sure our core product offering runs smoothly even as our business rapidly scales after raising our Series C. Your team will own making sure that every piece of mail our customers send gets delivered consistently and efficiently. It will build APIs, re-architect systems for scale, and automate workflows to expand the capacity of our print delivery network. You will work to establish a culture of high cooperation, psychological safety and performance where individuals can thrive and do the best work of their careers.

As the Software Engineering Manager, you’ll…

  • Work closely with our Product Management and Partner Operations teams to ensure Lob is able to scale to meet the demands of our customers. This includes product planning, prioritization and schedule commitments;
  • Be instrumental in abstracting the operational aspects of printing and sending millions of mails every day;
  • Improve processes - project management, sprint management, code quality - to help the team operate efficiently;
  • Be a coach and enabler for your team, you’ll empower them, rather than telling them what to do. We see engineering management as a support role: you will help your team build problem-solving muscle by practicing active listening, asking good questions, and giving actionable, timely, kind feedback;
  • Recruit, hire, engage, and retain great problem-solvers and collaborators. You’ll be responsible for building diverse, inclusive teams, where everyone feels comfortable and safe being themselves at work;
  • Work with our Engineering leadership and other Engineering Managers to support and grow the culture of our engineering team.

What will you bring to this role…

  • 2+ years of hands-on experience as an engineering manager (or team lead or technical lead looking to take on a more formal manager role);
  • 5+ years of experience in at least one mainstream web programming language. We primarily use Node.js and Go, but your experience may also be in Ruby, Python, Java, or similar;
  • Empathy and effective communication skills: you can empathize and advocate for stakeholders such as operations managers and product managers. You can explain complex technical issues to both technical and non-technical audiences;
  • Ability to design and vet micro-service and cloud-based architectures at scale, as well as support your teammates in doing the same;
  • Effective project management skills: track record of working together with product managers to bring projects from inception to completion.

We’re not just building a platform to make the world programmable. We’re also designing a great place to work, and ​​a ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company.

Perks

  • Health benefits for you and your dependent(s)
  • Medical Flexible Spending Accounts (FSA)
  • Unlimited vacation policy
  • Wellness program (includes monthly stipend or free Barry’s Bootcamp classes!)
  • Paid parental leave
  • 401K
  • Paid volunteer time off to support the organizations you care most about
  • Commuter & Parking benefits (includes monthly stipend) for those based out of our San Francisco office
  • Free lunch, snacks and dinner when working at our San Francisco office
  • Dog-friendly San Francisco office
  • Allowance for in-person team meetings (all flights and accommodations covered) for those not based out of our San Francisco office
  • Home-office setup and phone/internet stipend for those not based out of our San Francisco office

Our commitment to diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

 

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