Cyara is hiring a

Solution Architect

Greater London, United Kingdom
Full-Time

Become a Solution Architect with CYARA.

Who is Cyara?

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands, including Macy’s, Starbucks, Anthem, FedEx, Sky, and Toyota Financial Services, trust Cyara to deliver customer smiles at scale. 

Our promise is Customer Smiles. Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. 

The Opportunity:

As a Solutions Architect, you are passionate and aren’t afraid to get hands-on with all things technology, have an eye for detail, and are driven by helping people address real business challenges by using your skills to develop innovative and creative solutions aligned with Cyara’s solution offerings. You love interacting with people and building lasting relationships as a trusted advisor.

Some of the key responsibilities are to:

  • Demonstrate a high level of expertise and competency with our products.
  • Develop trusted relationships with prospects and clients to design and architect effective and innovative solutions that are aligned with their challenges and needs.
  • Provide consultancy and thought leadership to clients educating them on testing strategies, methodologies and best practices within the IVR and contact center domains.
  • Work side-by-side with the wider sales team to win new business, promote Cyara’s vision and grow our footprint with existing customers.
  • Take ownership and responsibility of all technical activities during the sales cycle.
  • Actively participate and contribute to the delivery of proposals, presentations, RFPs, SOWs and other sales collateral.
  • Develop and deliver presentations, product demonstrations, workshops and webinars to educate clients on the benefits of our product suite.
  • Develop, lead and manage product trials and Proof of Concepts, including training potential customers

What You'll Need:

  • Strong technical experience with IVR technologies (e.g. speech recognition, speech application development, VXML, CCXML) and contact center technologies
  • A strong customer focus, with the drive and attitude to go “above-and-beyond” to deliver on commitments.
  • Excellent interpersonal skills with proven ability to develop and foster strong client relationships.
  • The ability to think “outside-the-box”, developing creative and innovative ideas and solutions to business and technical challenges.
  • A strong sense of professionalism, diligence and an eye for detail, consistently delivering work of a high quality.
  • Strong written and spoken communication skills, conveying and presenting effectively.
  • Highly motivated with the ability to be resourceful and work independently with minimal supervision as part of a virtual team.
  • Superior time management skills with the ability to prioritize and handle multiple tasks and projects.
  • Minimum 5 years experience in customer-facing professional services, consultancy, or delivery roles, and 5 years experience with IVR and contact center technologies.
  • Willingness and flexibility to travel (estimate 30% of time)

Pluses

  • Experience with the testing of systems and infrastructure in the IVR and contact center domains, and/or formal testing methodologies and processes
  • Working experience with scripting languages, or any other development experience is a plus.
  • Familiarity with DevOps and Agile methodologies

What You’re Looking For: 

With this opportunity comes the chance to enjoy a flexible work environment, working with a global, all-inclusive team of innovators, who because of their dedication, Cyara awards:

  • Competitive compensation
  • A work culture that’s results-oriented, fast-paced, and focused on continuous improvement, while maintaining a family first, team-oriented, and ever-positive atmosphere. Cyara cares for its own, and you’ll feel that on your first day;
  • The chance to work for a global, growing company leading the pack within our industry, and always on the cusp of even greater things!

We credit our amazing growth and success on the fact that we’ve built our business on four essential values that we live and breathe every day:

Customer Obsession.  We pride ourselves on our customer focus and commitment of our team. Their dedication and relentless effort to hold our customer’s hand throughout their journey until favorable outcomes have been delivered.  

Innovation.  Don’t be afraid to bring new ideas, thinking, and approaches to Cyara and question our existing approach, as we believe in constant learning and continuous improvement. We take pride in doing things that have never been done before, no matter how impossible they may seem.

Humility.  At Cyara we’ve worked hard to build a flat, team-centric culture where everyone rolls their sleeves up to get the job at hand done even if it’s not in your job description. No task is too small for all of us to do. Be confident yet humble. 

Quality.  Always put in your best effort and the results will take care of themselves! We don’t compromise the quality of your work even though time pressures may exist.