Netomi is hiring a

Solution Architect

Gurugram, India
Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job Description

Netomi is looking for a Solutions Architect to help accelerate customer adoption. As a Solutions Architect on our team, you will provide exceptional technical design and thought leadership to the engineering team.


  • Identify key patterns, future business and technical needs
  • Support high-scale business development team with technical input on shared business objectives
  • Drive technical strategy for the product and provide strategic insight to the team
  • Act as the trusted advisor for customers and drive deep technical engagement
  • Provide architectural guidance on technology initiatives
  • Capture and share field lessons learned with internal engineering teams and establish best practices for future engagements
  • Promote scale initiatives internally and externally with webinars, case studies, and speaking opportunities


  • 8+ years within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
  • 3+ years of design, implementation, or consulting experience in applications and infrastructures
  • Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
  • 8+ years design/implementation/consulting experience with distributed applications
  • 5+ years of experience in networking; infrastructure, analytics or database architecture
  • Experience in a customer-facing, sales aligned role, presenting to small and large audiences
  • Working knowledge of cloud technologies
  • Working knowledge of software development tools and methodologies

This position is with competitive compensation, benefits.

Even if you don't meet every requirement in this job description, we still encourage you to apply. We're eager to work with people who are eager to work for us, especially those with unconventional career paths. Make a case for why you! We're looking for ambitious team players who will add value and stick with us as we grow - not just candidates who check all the boxes!  

We are committed to building an inclusive and diverse team.

Netomi is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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