Ocado Group is hiring a

Solution Design Manager

Hatfield, United Kingdom

Within Ocado Group sits Platform Implementation, whose mission is ‘to orchestrate the implementation of Ocado’s platforms globally’. This department focuses on the full programme management life cycle of the implementation of our highly automated, multi-million pound Customer Fulfilment Centres (CFCs) - from pre-deal, through to the design, construction, installation, testing and ‘go-live’ phases (with all the process and portfolio management in between). This department is instrumental in ensuring we deliver these CFCs on time, to budget, and to the specific requirements of each client.

The CFC Solution Design team is responsible for delivering CFC concept and process designs that support the delivery of OSP products to Ocado’s clients, ensuring each CFC is  operationally fit for purpose and tailored to each client’s specific requirements. The scope of the design includes:

  • Identifying, agreeing and modelling business requirements and assumptions
  • Developing, evaluating and agreeing both concept and detailed designs with stakeholders
  • Developing, evaluating and agreeing new customer propositions and development of existing products alongside Technology Product Team
  • Identifying and developing all business processes, equipment and automation requirements

The Solution Design Manager takes ownership for the concept design of any service delivery operation, general external flows, inbound/dispatch areas of the CFC (focusing on space capacity, operational efficiencies and throughput) as well as developing concepts for future Ocado product offerings and their effective integration into new and existing CFCs. 

The Solution Design Manager will directly support and deputise for the Project Design Manager on CFC Design projects, executing and assisting with tasks as required within the role scope.

Please note, this role is based at our Hatfield Head Office.


What will you be doing?

  • Owning the concept design of any Service Delivery Operation, general external flows, inbound and dispatch areas of the CFC Design (plus other areas as required for a specific project)
  • Gathering and agreeing operational metrics, assumptions and business requirements for relevant areas
  • Determining the sizing, capacity and efficiency of the design
  • Developing concepts for future Ocado product offerings and their effective integration into new and existing CFCs
  • Liaising with internal and external stakeholders to ensure the design supports the business requirements of programme, throughput, safety and efficiency whilst driving value from the solution
  • Continuously improving and developing our processes and methods of working in order to make designs more repeatable and quicker to realise 
  • Mentoring and developing junior or less experienced team members
  • Supporting and deputising for the Project Design Manager on CFC Design Projects - executing and assisting in tasks within the role scope as required

About you:

  • Solution design experience within logistics, e-fulfilment, manufacturing or similar FMCG environments
  • An analytical mind-set along with strong numeracy skills to enable you to grasp some of the complex concepts our solutions require, analysing and modelling data using Excel or similar tools
  • Ability to plan, organise and communicate effectively at all levels both internally and externally
  • Enjoy the challenge of creatively solving complex problems in a fast paced environment
  • A detail-oriented and can-do approach.
  • Good spoken and written English supporting excellent communication and presentation skills
  • Proficient in typical office software products such as Excel, PowerPoint etc


Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.  

For more reasons to apply, please visit: Working at Ocado Group, Diversity & Inclusion at Ocado Group, Core Pillars


About Ocado Group...

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we’re a FTSE 100 business developing our own ground breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world!

Transforming an industry means also transforming the way we do business. As we continually develop new technologies and customer propositions, we’re looking for the brightest talents to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working.

We are only a 20 minute commute from London King’s Cross and provide a free shuttle bus from Hatfield Station to the office!



Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and an amazing food hall to satisfy your daily breakfast and lunch taste buds.. all Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more….


We are thrilled to welcome applicants from across the world. Please note that unfortunately we are unable to cover the cost of your visa at this time. We do cover the relevant company costs for visa sponsorship. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.


Our values: we’re in it together, we are proud of what we do, we can be even better…



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