CLEAR is hiring a

Sports Ambassador

Chicago, United States

CLEAR is now opening lanes at select sports venues across the US providing fast entry to members. CLEAR started as a cutting edge biometric technology company bringing the future of travel to passengers. Now customers can get the same great experience from the airport at sports venues. Found in a nationwide network of sports venues, CLEAR is revolutionizing the fan experience with our secure identity platform. This platform uses biometrics (fingerprints and iris scan) to strengthen security and to redefine the fan experience.

 CLEAR’s secure identity platform is currently being in used at six venues such as AT&T Park (home of the San Francisco Giants), Coors Field (home of the Colorado Rockies), New York’s Yankee Stadium, Citi Field (home of the New York Mets, AmericanAirlines Arena (home of the Miami HEAT), and Marlins Park (home of the Miami Marlins).

For more information about CLEAR, and how we’re changing the way people live and work:

 

 About the Sports Ambassador role:

 Ambassadors located in Chicago have a special opportunity to work at U.S Cellular Field, home of the Chicago White Sox, and the United Center, home of the Chicago Bulls and Blackhawks!

At sports venues across the country, our Ambassadors play an essential role in revolutionizing the fan experience through assuring the flawless execution of CLEAR operations and service.

As part of CLEAR Sports, you will be the face of CLEAR and an integral part of the team that helps support one of our biggest operations at any sports venue.

Ambassadors are expected to work in collaboration with their peers and leadership teams to aid in fostering an environment where effective customer-centric service thrives. Specifically, Ambassadors will be held accountable for (1) Actively enrolling fans in the CLEAR platform (2) Providing enrolled fans with a high quality fan experience.

 

Customer-centric Service

  1. Perform as a sports venue concierge, delivering a delightful and predictable experience for all fans at the venue (members and non-members)
  1. Drive membership enrollments through engaging fans about the benefits of CLEAR
  1. Ensure QUALITY enrollments through only the highest level of integrity in relaying complete & accurate information related to CLEAR membership 
  1. Collaborate with leadership to assess operations & service opportunities on a regular basis in order to identify strengths, opportunities, and weaknesses.
  1. Resolve members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.

 

Perform Security Operations (Excellence through Flawless Execution)

  1. Must exhibit unwavering adherence to operational procedures, regulations and company directives in order to effectively execute our commitment to security, manage risk (organizational and member), fulfill operational and compliance requirements.
  1. Properly execute CLEAR’s operational procedures using our Biometric Secure Identify Platform to (a) enroll new members (b) verify member identity.
  1. Light troubleshooting (with the assistance of our technical support team).
  1. Ensure that all operations are conducted in a secure manner as to safeguard the privacy of company and customer information, escalating issues to management as necessary.
  1. Maintain CLEAR’s professional image as a trusted service-provider and partner through consistent adherence to brand identity standards, including proper appearance and maintenance of CLEAR locations within the station (membership enrollment, verification lane, etc…).

 

Here is what you will do:

  • Set up the CLEAR Sports Lane and enrollment tent on game days.
  • Enroll fans in the CLEAR platform providing faster entry to the venue and a VIP experience.
  • Actively engage with fans in order to spread the word about CLEAR and the benefits it provides for fans. 

 

Desired Experience/Skills:

  • At least three years of professional experience in a customer service and sales
  • Excellent energy, personality and work ethic
  • Demonstrated ability to excel in a sales role
  • Excellent communication skills -- you know how to effectively communicate to others in a dynamic and professional manner!
  • Passion for learning new technology
  • Always.
  • Ability to work a variety of shifts including morning, afternoons, weekends and holidays

 

CLEAR is an equal opportunity employer. We offer a chance to work with talented people in a collaborative environment and provide benefits including health insurance, generous time off and much more. To learn more about us please visit our website at www.clearme.com