CLEAR is hiring a

Sports Ambassador - Yankees Stadium

New York, United States

CLEAR’s Sports Lanes are now opening at select sports venues across the US providing fast entry to members. CLEAR started as a cutting edge biometric technology company bringing the future of travel to passengers. Now customers can get the same great experience from the airport at sports venues. Found in a nationwide network of sports venues, CLEAR is revolutionizing the fan experience with our secure identity platform. This platform uses biometrics (fingerprints and iris scan) to strengthen security and to redefine the fan experience.

CLEAR’s secure identity platform is currently being in used at venues such as AT&T Park (home of the San Francisco Giants), Coors Stadium (home of the Colorado Rockies), New York’s Yankee Stadium, and most recently, Miami’s AmericanAirlines Arena, home of the HEAT!

 For more information about CLEAR, and how we’re changing the way people live and work:

 


 

About the Ambassador role:

Ambassadors located in New York have a special opportunity to work at area sports venues to include Yankee Stadium, home of the New York Yankees and NYCFC!

At sports venues across the country, our Ambassadors play an essential role in revolutionizing the fan experience through assuring the flawless execution of CLEAR operations and service.

As part of CLEAR Sports, you will be the face of CLEAR and an integral part of the team that helps support one of our biggest operations at any sports venue.

Ambassadors are expected to work in collaboration with their peers and leadership teams to aid in fostering an environment where effective customer-centric service thrives. Specifically, Ambassadors will be held accountable for (1) Customer-centric Service (2) Performing Security Operations.

Customer-centric Service

  1. Perform as a sports venue concierge, delivering a delightful and predictable experience for all fans at the venue (members and non-members) 
  1. Drive membership enrollments through engaging fans about the benefits of CLEAR
  1. Ensure QUALITY enrollments through only the highest level of integrity in relaying complete & accurate information related to CLEAR membership
  1. Collaborate with leadership to assess operations & service opportunities on a regular basis in order to identify strengths, opportunities, and weaknesses.
  1. Resolve members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.

Perform Security Operations (Excellence through Flawless Execution) 

  1. Must exhibit unwavering adherence to operational/security procedures, regulations and company directives in order to effectively execute our commitment to security, manage risk (organizational and member), fulfill operational and compliance requirements.
  1. Properly execute CLEAR’s operational procedures using our Biometric Secure Identify Platform to (a) enroll new members (b) verify member identity.
  1. Light troubleshooting (with the assistance of our technical support team).
  1. Ensure that all operations are conducted in a secure manner as to safeguard the privacy of company and customer information, escalating issues to management as necessary.
  1. Maintain CLEAR’s professional image as a trusted service-provider and partner through consistent adherence to brand identity standards, including proper appearance and maintenance of CLEAR locations within the station (membership enrollment, verification lane, etc…).

 Here is what you will do at New York Stadiums:

  • Set up the CLEAR Sports Lane and enrollment tent on game days.
  • Enroll fans in the CLEAR platform providing faster entry to the venue and a VIP experience.
  • Actively engage with fans in order to spread the word about CLEAR and the benefits it provides for fans. 

 Desired Experience/Skills:

  • At least three years of professional experience in a customer service and sales
  • Excellent energy, personality and work ethic
  • Demonstrated ability to excel in a sales role
  • Excellent communication skills -- you know how to effectively communicate to others in a dynamic and professional manner!
  • Passion for learning new technology
  • Always.
  • Ability to work a variety of shifts including morning, afternoons, weekends and holidays

 

CLEAR is an equal opportunity employer. We offer a chance to work with talented people in a collaborative environment and provide benefits including health insurance, generous time off and much more. To learn more about us please visit our website at www.clearme.com