We’re Insurance Office of America, one of the nation’s largest privately held agencies. IOA was founded in 1988 with the idea that professional client service provided by knowledgeable, caring, and passionate people makes for a winning combination. Whether working at our home office in suburban Orlando, Florida, one of our branch offices across the US and Northern Ireland, or with one of our subsidiary companies, the continued growth of our over 1,300 employees is a testament to our belief that great things start with great people!
At IOA, we’re driven by our mission and core values. We work hard, but we have fun too. Workplace ideals like leading by serving, work/family life balance, and giving back to our community aren’t just clichés here – they’re a part of who we are. We believe in helping people grow, develop and achieve their professional goals, so when you join the IOA team you truly become a partner in our shared success.
We’re looking for an Operations Supervisor to join our Team!
This position would be responsible for strategic day to day administrative and customer service management of Account Team(s) staff, including: Assigning tasks and managing work-flows; monitoring and improving staff performance; scheduling; human resource management; staffing; training; staff development; staff communication and support; process, policy, and procedure compliance; modeling core values. Capable of resolving the most complex customer service problems.
Operations Supervisor essential functions include:
- Directly manages Account Management staff within the branch, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed
- Effectively managing a high volume book of Commercial Lines Property & Casualty Insurance business, ensuring all required tasks are completed accurately and on-time
- Monitors staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed
- Manages staff days off calendars to ensure service continuity
- Ensures appropriate staffing levels necessary to meet all operational and service goals, and recommends adjustments as needed
- Participates in new employee selection process, including interviewing and making hiring recommendations
- Prepares and delivers staff performance evaluations accurately and within required timeframes
- Effectively drives implementation of annual short and mid-term strategic and tactical plans established by Regional President and necessary to achieve identified branch goals and objectives and consistent with Region and Company strategy
- Builds, directs and manages a highly qualified operations team within branch, and actively deploys manpower to ensure work volumes are accomplished effectively and efficiently.
- Develops, implements, improves, and ensures compliance with core work processes throughout branch, including identifying and adopting best practices.
- Serves as primary front-line Human Resource manager for branch, working with operational and sales personnel to ensure all HR processes, policies, and procedures are followed and administrative requirements met
Qualified candidates will have:
- 5+ years of wide-ranging insurance industry experience and commercial lines knowledge
- 2+ years of management experience
- Exceptional Account Management skills for commercial lines book of business
- Outstanding verbal/written communication skills
- All required licensing
- Demonstrated outstanding people management skills
- PC proficiency, including MS Office
- Exceptional personal character, including a strong work ethic, positive attitude, and willingness to assist others at all times
Salary Range: $90,000 - $105,000
*Salary range variable depending on experience
Great Reasons to Work at IOA include:
- Competitive salaries and bonus earning potential
- Great benefits, including company paid health insurance
- Paid time off for holidays, vacations, and sick time
- 401K with an employer match
- Participation in our employee stock plan
- Opportunities for professional growth and career progression
- A culture that emphasizes respect for every individual
- Company commitment to work/family life balance and community service
- Teammates who share your drive for excellence
- Knowing every day you are helping our clients protect their families and businesses
If you're ready to take a leap forward in your career, please click below to apply. Any candidates meeting the qualification requirements for the Branch Operations Supervisor role will be contacted. We’re looking forward to hearing from you!
IOA is an Equal Opportunity Employer, and has been recognized as a great place to work by Business Insurance magazine, Florida Trend, and the Orlando Sentinel.
