Twilio is hiring a

Sr. Business Analyst


Because you belong at Twilio

The Who, What, Why And Where

Twilio is looking for a curious and willing to take action Senior Business Analyst with a can do attitude. Ideal candidates will be technically strong, have a good business and technical acumen and can communicate/collaborate well with business partners. Ideal candidates are strategic thinkers, proactive and creative in finding problems and solutions, leading projects and getting things done. This role gives you a platform to accelerate commercial momentum while optimizing insights on accelerating cycle time.


Twilio is looking for a Senior Business Analyst for the Deal Strategy & Operations team who lives the Twilio Magic . Someone who will be passionate about solving business problems, automating data, business intelligence and reporting needs using You also will:

  • Work multi-functionally with leadership, program managers, data analysts, and other internal partners to understand and achieve business priorities
  • Elicit business requirements and develop measurement plans for strategic programs
  • Understand deal support and business problems in detail with all nuances
  • Collect and analyze data through manual and automated collection methods
  • Interpret data trends, analyze results using analytics techniques, and provide ongoing reports or patterns in complex datasets
  • Technical expertise regarding data models, database design development, data mining, data cleansing, and data extraction and segmentation techniques
  • Translate abstract data into easily-digestible and highly-visual dashboard applications and executive-level report deliverables
  • Collaborate with other analysts, data engineers, and data scientists to provide exceptional customer support to our internal partners
  • Experience with Salesforce, Excel / Google Sheets, BI Reporting / Visualization tools (Tableau CRM / Einstein Analytics), SQL / PPT & G-Slides
  • Self-motivated, creative problem solver with ability to perform in a fast-paced, constantly evolving work environment
  • Great interpersonal communication skills including user support
  • 5+ years of experience working with Sales Ops, Finance, Deal Management, GTM organizations
  • Bachelor's degree or equivalent experience


As a Senior Business Analyst, you will gather business requirements, develop measurement strategies, and assign program KPIs. You will measure performance, analyze behavior and trends, build dashboards, and transform raw data into impactful insights that inform business decisions to support the Deal Strategy & Operations team.

You will live the Twilio Magic values:

  • Draw the Owl and Be Bold: Proactively find improvement areas, develop solutions, drive execution and deliver value.
  • Wear the Customer’s Shoes: Be a true partner, understand real questions behind requests and solve the problem with the best method for the problem.
  • Be An owner and Write It Down: Own the data from tracking to business impact. Document knowledge to enable other analysts. Develop and document processes and make sure everyone complies.
  • Be Inclusive: Partner with business stakeholders and embedded analysts in different areas to help think through and plan the right solution for their problems.


Twilio is a complex, high-growth, and constantly evolving business. As part of the Sales Operations team, this role is crucial to the success of supporting our growing Deal Strategy & Operations team in support of the GTM organization.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed, and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to taking on hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation, and we want you and your ideas to thrive at Twilio!


This position will be remote based in the United States. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves!

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.


Denver/Boulder Metro:

$99,840.00 - $112,320.00

Rest of Colorado:

$87,360.00.00 - $109,200.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

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