VTS is hiring a

Sr Client Solutions Strategist, Retail

New York, United States

ABOUT THE COMPANY

VTS is the leading provider of commercial real estate technology. We provide commercial real estate landlords and brokers with a cloud-based leasing and asset management platform where they can manage their entire workflow - from portfolios to team collaboration - all on one centralized dashboard. Over 3 billion square feet of commercial real estate space is managed on VTS, and our recent $55 million series C funding was the largest ever in the CRE tech industry. Our headquarters are located in NYC, but we have hubs in 6 other major cities and are gearing up for rapid global and U.S. expansion.  

Our team members are dedicated to customer success - we want to ensure that all of our users have the support they need to experience the full benefits of our platform. Within our team there is a strong culture of ownership and excellence, and we work together to create the most innovative technology in the commercial real estate industry.

Learn more at vts.com or @viewthespace

 

ABOUT THE ROLE

We are hiring a Sr. Solutions Strategist who will cultivate strategic relationships with key clients, show the full value of VTS as the industry-leading retail leasing and asset management platform, and deliver on that value. Internally, you’ll work closely with the Sales Team to acquire and retain new clients by solving their retail specific problems using the VTS platform. In the field, you’ll work with a wide variety of customer personas to understand their business problems and design solutions to address them.

With your deep technical breadth and expertise in the retail real estate space, you will be on the front lines with our clients as they make the decision to implement VTS. Your industry experience will give you a deep understanding of the customer's business needs and allow you to align those needs with our capabilities. In their eyes, you’ll be the technical hero and expert trusted advisor on all things retail CRE.

General Objectives of this Role:

  • Sales Support - Provide support to the sales team with regards to integrations, Business Process Optimization (BPO), technical architecture, and general industry knowledge. 
  • Thought Leadership - Become the go-to expert on the Retail CRE tech space. 
  • Strategy - Lead the effort around value creation for the client: How do we solve for their business problems; how does this solution fit within their CRE ecosystem; and how do we enhance their ability to execute within that ecosystem
  • CIO Community - Develop a strong network of influence within the CIO community and IT departments at all the large Retail CRE companies
  • Technical Product Liaison to Sales - Work with the product team to bring new products to market; this includes training, market positioning, competitive positioning, sales/discovery process

 

RESPONSIBILITIES

  • Master the VTS management platform to become the expert-level technical resource for the sales team
  • Conduct regular demonstrations of VTS’ retail specific technologies and products with both technical and non-technical prospects
  • Scope evaluations and lead prospects through successful technical evaluations and proof-of-concepts
  • Work closely with internal product teams, product engineering, professional services, support, and sales to ensure a successful customer experience
  • Develop and maintain content that enables VTS to sell and support our leasing and management platform at scale
  • Contribute to building best practices, repeatable methodologies, and tools in sales and engineering
  • Demonstrate leadership and thought leadership in the Retail CRE space by producing white papers, webinars, and speaking at conferences
  • Expected travel 50%

 

QUALIFICATIONS

  • 5+ years of experience relevant to this position including experience consulting/Sales Engineer experience.
  • Product (functional) expertise relevant to Retail CRE (Implementation or Sales)
  • Creative mind with problem solving approach to challenges
  • Ability to work under pressure
  • Strong influencing and negotiation skills
  • Excellent communication skills, both direct and indirect
  • Ability to decompose large complex problems into manageable pieces allowing communication on both business and technical levels
  • Deep knowledge of the Retail CRE tech Industry
  • Excellent presentation skills and experience presenting to C-level audiences focusing on demonstrating the business value of solutions rather than technical detail

 

WHAT WE CAN OFFER YOU!

  • Best-in-class compensation packages, including equity
  • Great benefits, including medical, vision and dental all starting on your first day
  • Team lunches, company happy hours, huge variety of snacks and drinks
  • 401K Plan
  • Generous vacation policy
  • Training and career development program

 

It’s not required, but you are encouraged to let us know why you are interested in this position by including a cover letter with your application.

All your information will be kept confidential according to EEO guidelines.

Please, no third-party resumes for this role. Candidates submitted by agencies will not be reviewed.