WeWork India is hiring a

Sr. Community Associate

Bengaluru, India
Full-Time
About WeWork
WeWork is a platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.
 
About the Role
A Sr. Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Goals and Objectives
  • Illustrate WeWork’s core values and strive to achieve our mission
  • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
  • Ensure that your building is fully operational and processes are running smoothly
  • Drive growth and promotion of WeWork-provided service offerings
Role and Responsibilities
Greeting/Point of Contact
  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Prepare and distribute promotional materials to guests
  • Answer “walk-up” member and guest questions or refer inquirers to additional resources
Membership Management
  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Solve member-related issues to ensure a cohesive community
Events and Community Management
  • Assist with set-up and breakdown of events.
  • Prepare newsletter
Building Operations and Management
  • Enforce a level of uncompromising cleanliness, including management of the team of Community Service Associates at your location to ensure cleaning and pantry responsibilities are executed daily to the highest standard
  • Ensure Salesforce ServiceCloud tickets and maintenance projects are being resolved in a timely manner to ensure the highest level of member experience
  • Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
  • Address day-to-day landlord issues including coordinating and managing building access as necessary
  • Manage food and beverage offerings to ensure the quality and presentation are aligned with WeWork’s brand
  • Oversee the daily ordering and receipt of product from vendors
  • Prepare the building expense reports and budgets for Community Management review
  • Conduct periodic review and revision of base building documents
  • Mail and Package responsibilities as needed.
Hospitality:
  • Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
  • Identify and execute opportunities to connect members with each other
  • Support the planning and supervision of educational, professional and personal development events based on members’ needs and requests
  • Ensure a gracious arrival experience for all members, prospective members and guests of members while maintaining the necessary level of building security
Experience and Requirements
  • Bachelor’s Degree or equivalent
  • 3+ years experience in operations, facilities, project management or administration - ideally from hospitality, real estate or retail
  • Fluent local language and understanding of local culture required
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organisation skills with the ability to multitask projects from start to finish
  • Passion and understanding for entrepreneurial communities
Critical Competencies for Success
Do’er:
  • Credibility is earned at WeWork through execution and getting things done
  • You get into the details and deliver results under the highest expectations on time and quality
  • Be ready to get hands-on with all aspects of the daily needs. The buck stops with you
  • Pragmatism and outcomes orientation are valued and lead to wins
  • You thrive in a fast-paced environment
Solution-centric:
  • You have the flexibility to think outside the box
  • You take an innovator and creator’s approach to any issues that may arise
Collaborator:
  • Builds trust across the organization by being a good listener and inclusively soliciting input
  • You are open to new and innovative solutions
  • You’re willing to adjust the course when appropriate new ideas or objections are raised
  • You love working with people

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