Coupang is hiring a

Sr. Control Tower Specialist

Seoul, South Korea

쿠팡은  세계에서  가장  빠르고  크게  성장하는  Ecommerce  기업 입니다.  우리는 고객, 직원, 파트너 그리고 우리를 둘러싼 모든 사람들의 일상을 어떻게 혁신 할 수 있을 지 매 순간 고민합니다. 우리는 아직 아무도 풀지 못한 문제를 해결함으로써 사람들이 이렇게 묻는 세상을 만들고자 합니다. “쿠팡 없이 어떻게 살았을까?” 쿠팡은 서울뿐만 아니라 베이징, LA, 시애틀, 상하이와 실리콘밸리 등에 오피스를 두고 있는 글로벌 기업입니다. 

Control Tower

Control tower team is a central function and a nerve center responsible for driving End to End supply chain with a focus on key operational metrics related to service performance.

The team will have a hawk’s eye on operations and lead decision making by proactively predicting, build avoidance/resilience and mitigate service risks if any. They will act as custodian of customer experience and supplier experience and help build visibility for leadership and own RCA / problem solving issues. Inbound CT focuses on inbound function from suppliers to FC storage in time, and in full, and providing best in class service to customers and suppliers.


Key Responsibilities:

Incumbent will be responsible for managing Control tower operations as mentioned below.

  • Develop & Monitor comprehensive performance dashboard of lead indicators for Inbound process
  • Assess service risks and deploy levers to avoid or mitigate to deliver best-in-class customer experience and supplier experience(speed and reliability)
  • Build and update playbooks to deliver service recovery with changing scenarios and scaling business for internal and external supply chain / business events
  • Program manage with cross functional stakeholders to problem solve major issues
  • Anchor all major peak events, track readiness across business units and manage event performance on service, speed and cost
  • Autonomation of Control tower monitoring and recovery lever execution at scale (Cockpit)
  • Ability to analyze complex data and do deep-dive with relevant stakeholders
  • Deploy Predictive Analytics and Set Processes for effective management of CT operations


  • 3 to 7+ years of work experience in warehouse, logistics, manufacturing, production management, distribution management, business analysis or any similar area
  • Master’s/Bachelor’s in supply chain management, Logistics, Engineering, Operations Research or equivalent area preferred
  • Practical SQL or comparable data querying packages, Excel skills (intermediate to advanced proficiency) preferred
  • Should be ready to work in shifts (Day/ Night) or holiday as required