Cyara is hiring a

Sr. Director, Americas Channels & Alliances

Redwood City, United States

Become a Sr. Director, Americas Channels &; Alliances at Cyara, Inc.

Who We Are: Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading
brands across the globe to build better customer experiences faster. Through automated testing and
monitoring, Cyara facilitates the adoption of DevOps, accelerating the delivery of flawless customer
journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day,
the most recognizable brands, including Macy’s, Starbucks, Anthem, FedEx, Sky, and Toyota Financial
Services, trust Cyara to deliver customer smiles at scale. 

Our promise is Customer Smiles. Delivered at Scale, and as a member of Cyara’s team, you’ll be given the
opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward

The Opportunity: As a Sr. Director, Americas Channels & Alliances, you’ll be leading the efforts of our
Americas Regional Channel and Alliance team to identify, recruit, enable, and manage Cyara partners,
including Platform, Regional Sis, VARs, etc., and personally cultivating relationships with key strategic
In this role, you’ll be developing a partner ecosystem that drives consistent and predictable channel
bookings, creating GTM partner strategies that promote Cyara’s Platform through, with, and for
partners, adapting our approach to partner programs and working closely with each regional sales AVPs
to align on territory-based partner strategy, resources, and execution. Success in this role results in an
elite partner ecosystem that is highly strategic to Cyara’s long-term goals, driving partner-channel
sourced, influenced, and fulfilled revenue.

What You’ll Need:

  • Bachelor’s Degree or equivalent experience
  • Leadership skills, with proven experience working with all partner types and mitigating channel conflict
  • Hunter mentality, with knowledge and demonstrated sales process success
  • Strong organizational skills, with demonstrated ability to work independently while managing internal and external stakeholder relationships
  • Proactive, hands-on approach to problem-solving, and a desire to own all parts of the partner lifecycle

What You’re Looking For:

With this opportunity comes the chance to enjoy a flexible work environment with a global, all-inclusive team of innovators who, because of their dedication, Cyara awards:

  • Competitive compensation
  • Generous benefits package, including life insurance and medical, dental, and vision coverage, 401k
  • with company match, open PTO, and new friends!
  • Work-Life benefits, including Employee Assistance Programs, as well as discounts on things like Verizon Wireless plans, groceries, senior and childcare, education, entertainment, and more.
  • A work culture that’s results-oriented, fast-paced, and focused on continuous improvement, while maintaining a family first, team-oriented, and ever-positive atmosphere. Cyara cares for its own, and you’ll feel that on your first day.
  • The chance to work for a global, growing company leading the pack within our industry, and always on the cusp of even greater things!

Final Note:

We credit our amazing growth and success on the fact that we’ve built our business on four
essential values that we live and breathe every day:
Customer Obsession.  We pride ourselves on our customer focus and commitment of our team.
Their dedication and relentless effort to hold our customer’s hand throughout their journey until
favorable outcomes have been delivered.  
Innovation.  Don’t be afraid to bring new ideas, thinking, and approaches to Cyara and question
our existing approach, as we believe in constant learning and continuous improvement. We take
pride in doing things that have never been done before, no matter how impossible they may
Humility.  At Cyara we’ve worked hard to build a flat, team-centric culture where everyone rolls
their sleeves up to get the job at hand done even if it’s not in your job description. No task is too
small for all of us to do. Be confident yet humble. 
Quality.  Always put in your best effort and the results will take care of themselves! We don’t
compromise the quality of your work even though time pressures may exist.

A Few More Details

  • Job-Type: Full-Time
  • Location: Redwood City, CA or East Coast (Remote)
  • Industry: Automated Customer Experience (CX) Software, SaaS, Omni-channel CX Testing/Monitoring/Analytics
  • Company Size: 51-200

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