TaskUs is hiring a

Sr. Director of Strategic Accounts

Santa Monica, United States

TaskUs is an Inc. 500 Fastest Growing Companies in America 3 years and running. There are 40 of us here at our newly built office in Santa Monica, and 5,000+ employees internationally (sounds big, but we still consider ourselves a startup).

TaskUs is where people who are fed up with the status quo come to thrive. We are a collective of doers who believe that even if something isn't broken, it could still do with some fixing. Our attitude to continuous improvement is just one of the beliefs that emanate from our core values, which are the backbone of our company and our culture.

From Washio credits, to mindfulness meditation lessons, an environment of total transparency and a relentless focus on experimentation, we're creating a 21st Century organization destined for big things. Come join us.

 

Job Summary

Have you worked as management consultant, built an outsourced operation or rapidly scaled a startup? Do you love to travel internationally, work with other people from all over the world and manage client relationships? Are you willing to build, lead and inspire a team of high achievers? Are you ready to help today's fastest growing companies to scale their international operations? If you answered "Yes" to these four questions then we want you to join the TaskUs Client Services team.

 

You will be based remotely. You will either directly manage a variety of campaigns, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance. You will be responsible of ensuring campaign success, growth and satisfaction with TaskUs. Many of these relationships will be outside of the United States. You will conduct recurring internal and client-facing performance reviews. You will grow headcount, revenue and margin of the campaigns in line with TaskUs targets. You will develop Account Strategy documents and Insight Analytics projects for our clients and become a  strategic thought partner to our clients.

 

In addition to client success, you will play a direct role in the operational growth, change and innovation of the business with strategic initiatives. You will impact and witness first hand the company’s annual revenue goals of 100% revenue growth year after year. Finally, you will manage hundreds of people in the United States and the Philippines, and (soon) Latin America.

 

This opportunity requires proven industry expertise, strong operational knowledge, problem solving skills, and team-oriented attitude that TaskUs is built upon. It also requires you to commit a minimum 50% of the year traveling to our client's offices through the east coast of the United States, Europe, our offices in Santa Monica, CA (TaskUS HQ), San Francisco, CA, the Philippines and (soon) Latin America. 

 

JOB REQUIREMENTS:

  • 5+ years experience in a consulting and/or account management role.
  • 5+ years experience in managing customer care, call centers and/or back office operations preferred.
  • 5+ years experience in start-ups or high growth companies preferred.
  • Experience in managing international teams.
  • Experience in managing direct reports.
  • Hands on experience with Process improvement and Project Management.
  • Intermediate to advanced knowledge of Excel, Zendesk, Salesforce CRM, Salesforce Service Cloud and Quantitative modeling.
  • Experience with other CRM, customer service technology and cloud hosted telephony a plus.
  • Interest in how new technologies and businesses are changing the face of work.
  • Driven to self improve and extend spheres of knowledge and influence.
  • Practical and action oriented.
  • Ability to sell and be persistent and aggressive.
  • Must be able to inspire and persuade people.
  • Willing to work long hard hours, weekends.


TaskUs, Inc. is an equal opportunity employer.