Twilio is hiring a

Sr. Financial Systems Manager, NetSuite Administrator

San Francisco, United States

Twilio is seeking a hands-on Sr Manager of Financial Systems & Netsuite Administrator to the join the Finance & Accounting team. 

About the job:

This role will be responsible for driving the strategic direction of the global finance systems and services to support the long term objectives of the Finance team.  You will work closely with various business teams to create and build functional operational support through the NetSuite application. The ideal candidate will understand and conceptualize applications from both the technical and a business point of view. This position will be responsible for reviewing, analyzing and implementing ways to improve systems to make business processes more efficient. The successful candidate must be a self-starter, be able to manage multiple tasks and projects simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a growing environment. This individual must also work well under pressure to meet ongoing and overlapping deadlines within short time constraints.


  • Drive long term vision for finance systems and processes that will support Twilio's strategy and align the Finance vision and roadmap with systems changes and roadmaps being driven by other groups (Ssles, HR, etc.)
  • Assess current state capabilities (process, data, technology) and map the gaps between current state and desired future state.
  • Partner with internal teams to develop processes and architecture to support data integrity of financial systems. 
  • Drive annual strategic planning process as it relates to financial systems and process opportunities. 
  • Implementation of Netsuite multi-book accounting
  • Assisting end users in saved searches, custom reports and dashboards to meet operational and audit needs as well as support month-end close procedures
  • Developing and maintaining customized fields, workflows and scripts to enhance Procure-to-Pay and Order-to- Cash processes
  • Managing access through customized roles and permissions, ad-hoc configurations and user licenses
  • Collaborating with internal developers and external vendors to optimize existing or new integrations with NetSuite using web services
  • Partnering with application administrators companywide in onboarding, provisioning and department classifications


  • Strong NetSuite administration experience in OneWorld supporting accounting and finance required
  • 12+ years of directly related experience working with financial systems, technology, analytics and processes
  • Certified NetSuite Administrator or Certified NetSuite ERP Consultant highly preferred
  • Excellent communication skills and ability to handle multiple projects simultaneously in a dynamic environment
  • Background in finance/accounting preferred
  • Understanding of Sarbanes-Oxley compliance needs



About us:

Twilio makes communications easy and powerful. With Twilio's platform, businesses can make communications relevant and contextual by embedding real-time communication and authentication capabilities directly into their software applications. Twilio gives businesses the ability to innovate, prototype, create, and connect with their customers at the right time and in the right way. Founded in 2008, Twilio is a public company based in San Francisco, California with other offices around the world.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST