Altera Digital Health is hiring a

Sr Instructional Designer / Education Services - Remote


Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.


The role of Senior Instructional Designer provides world-class, innovative, blended learning, virtual instructor, and web-based solutions for our customers and Altera associates. This individual follows Altera Education Services content development processes based on the ADDIE model and uses authoring tools and systems to create and maintain high-quality content for Altera products. In addition, this individual collaborates with stakeholders across multiple business units and mentors on Education Services standards and processes.


This is a remote role in the US.



  • Follows and applies the principles of the ADDIE (Analysis, Design, Development, Implementation, and Evaluation) Instructional Systems Design model
  • Collaborates with Subject Matter Experts and Cross Functional Teams to develop/deliver training programs to support assigned product (e.g., instructor-led classroom-based or web-based training, eLearning, etc.)
  • Identifies product experts within and regularly partners with Product Development, Sales, Solutions Marketing, the Program Office, as well as other key internal business partners/knowledge holders to identify training requirements/needs to support the assigned product
  • Contributes to Education Services offerings/initiatives, and employee new hire and continuing education training programs
  • Performs Task Analysis to identify Learning Objectives for assigned products.
  • Conducts Performance and Training Needs Assessments to determine training requirements for Education Services programs
  • Identifies training requirements/needs to support the assigned product and create/maintain training.
  • Participates in Audience Analysis to research, document, evaluate, and design the training needs/preferences of the target audience
  • Creates Project Scope documents to be shared with/approved by Education Services Leaders.
  • Works closely with Education Technologists and Graphic Designers and/or comparable external third-party resources to translate curriculum designs into a shared portfolio of reusable learning objects from which all forms of learning courses will be developed; Follows content repository guidelines and conventions to ensure long-term maintenance of training content.
  • Provides instructional design guidance and coaching to Subject Matter Experts.
  • Works closely with the Educational Technologists to ensure the course structures meet the design and delivery requirements/standards for Learning Systems & Tools (e.g., Learning Management Systems, Learning Content Management Systems)
  • Gathers, evaluates, and where appropriate, acts upon training participant feedback to enhance/improve current and future training offerings
  • Creates and maintains the master set of Learning Objectives for an Allscripts application and/or associate training curriculum
  • Creates and maintains a master training curriculum for the assigned product
  • Analyzes client feedback and defines/s improvements.
  • Creates course agendas (lesson plans), outlines, and writes course narratives for all forms of delivery: classroom, Web Classes, and self-paced eLearning
  • Conducts and participates in design and content reviews with Education Services and cross-functional team members
  • Contributes to the development of the Altera Education Services Processes and Standards for the instructional design and development.
  • Coaches and mentors Instructional Designers on Education Services Instructional Design and Development standards
  • Establishes design and development timeframes for projects, and has a thorough understanding of the Product Lifecycle Management process; represents Education Services on PMO Program Teams as needed
  • Provides senior-level skills in at least one design discipline: writing for training, creating effective assessments, defining, and designing Needs and Task Analysis, or applying adult learning in technology-based training
  • Prioritizes multiple tasks and multiple projects according to specified deadlines
  • Leads the development for custom client projects.



Academic and Professional Qualifications:

  • BA or BS degree preferred and/or other relevant combination of training and experience.



  •  4-6 years instructional or curriculum design experience for both Virtual Instructor Led and Web-based eLearning preferred 
  • Advanced level experience in learning technology tools such as Adobe Captivate, Articulate Storyline, etc.
  • Proven ability to analyze and synthesize complex content
  • Excellent work ethic and strong intellectual curiosity
  • Ability to troubleshoot and resolve/escalate issues
  • Demonstrated proficiency in Microsoft Office (Outlook, Word, PowerPoint, Excel, Teams)
  • Basic understanding of US healthcare market and Altera customer base
  • Strong written, oral and presentation skills for audience appropriate delivery
  • Ability to effectively write for both eLearning and instructor led medium
  • Strong time management skills to work competing priorities and high-volume requests
  • Track record of providing consistently excellent customer service
  • Attention to detail and strong organizational skills
  • Able to rapidly learn new software to support learning development and delivery projects
  • Able to work effectively under the stressful conditions in a fast-paced environment
  • Able to effectively handle multiple tasks
  • Ability to lead and analyze front end analysis and formative evaluations
  • Understands reusable learning object concepts and designs curricula to maximize content reuse.
  • Analyzes summative evaluation data and identify continuous improvement actions.


Travel Requirements:

  • Ability to travel up to 10% of the time.


 Working Arrangements:

  • Work is performed in a remote office environment with minimal exposure to health or safety hazards

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