The Manager, Customer Success is a vital part of the management team for Slack’s broader sales organization. In this role you will lead the strategy and execution for our customer success team to ensure the successful adoption, maturity and growth of our Customers across Slack’s customer base in the APAC market. You will focus primarily on driving success within our Large Enterprise and Enterprise Customer segments. The focus of this role is to be a coach and strategic planner for a team of customer success managers (CSMs). Another key part of this role is meeting and engaging with our customers and establishing relationships with key executives within our customer base.
You will understand the customer success managers’ role, processes, paths to success, and help define this within the broader sales organization. You will also work with our strategic customers to understand their business objectives and act as their trusted consultant and advisor in their use of Slack, ensuring they realize business value. At a team level, you will gather customer feedback and requests while working with internal teams to help align customer adoption with our product roadmap. You will ensure that your team successfully drives forward Slack’s key performance metrics. Additionally, you’ll work effectively and collaboratively with other managers and leaders across the broader sales and Slack organization to drive success for both customers and Slack.
Slack has a positive, diverse, and supportive culture - we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
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