Sr. Product Manager (Intelligent Returns Network)

Narvar is growing! We are hiring a strong Sr. Product Manager who has proven experience in building best-in-class SaaS products and features. You will be an integral part of a team that is helping drive the next wave of Narvar’s growth.We’re looking for someone who has experience building and driving the adoption of features in SaaS applications while having a keen eye for intuitive consumer-facing workflows. The candidate can quickly drive a project from idea to wide adoption, iterating on feedback to eliminate friction and help users accomplish their jobs to be done. The role will primarily focus on building an intelligent returns network , enhancing efficiency and customer satisfaction for our clients. This role reports to the Director of Product Management.

Day-to-day

• Facilitate the growth and development of Narvar’s newest product lines, across building an intelligent returns network. Be a champion and advocate for the new suite of products.
• Use customer & market research, user feedback, usage statistics, and competitive analysis to identify new product opportunities and enhancements
• Partner with cross-functional stakeholders and product peers to execute against opportunities
• Specify, prioritize, and communicate product specs, using PRDs that contain user stories, business rules, flows, interaction design guidance, and use cases
• Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them
• Develop strong relationships with Engineering and Design to create world-class experiences for our client's brands 
• Collaborate with other product managers to ensure consistency and compatibility across all Narvar products
• Define and analyze key product feature metrics and understand how to optimize features post-launch
• Interface with clients to gather requirements, iterate on product features, and represent Narvar as a valuable business partner

What we’re looking for

• 4-6 years of software product management experience working in SaaS startup environments, preferably supply chain.
• An outcome-focused thinker, with the grit and agility to make those outcomes a reality
• Experience building optimization or data-heavy products to power better consumer experiences
• Excellent communication and collaboration skills with coworkers based around the world
• Energized by fast-paced, startup environments.  Comfortable handling ambiguity
• Ability to conceptualize, manage and prioritize multiple projects with varying stakeholders
• Bachelor's degree in business administration, marketing, computer science, economics, or a related field; or equivalent work experience

Bonus Points

• Experience in ecommerce, retail and/or logistics & supply chain industries is a plus
• Familiarity with Metabase, SQL, or similar business intelligence tools
• Technical background, from an ability to read and understand API documentation, to a formal education in programming

Why Join Us:

• Opportunity to make a significant impact on a growing and innovative product.
• Collaborative and dynamic work environment.
• Competitive salary and benefits package.
• Professional development opportunities and support for continuous learning.

If you are a strategic thinker with a passion for product management and a desire to innovate in the SaaS space, we would love to hear from you. Apply now to join our team and help us transform the future of return shipment processing.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Hybrid