Box is hiring a

Sr. Product Support Specialist (Client, On-Prem)

Austin, United States


Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.


It's an amazing time to be working at Box and transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, and end users. In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We provide innovative and creative solutions and break through walls to solve our customers' problems. We do not follow scripts. 


  • Become a technical expert on a product domain of the Box product suite and rapidly grow technical and product knowledge overtime.

  • Engage on customer-facing activities, such as product troubleshooting and providing support to enhance their use of the Box product.

  • Gain insights into how our largest customers utilize Box on a daily basis, becoming the voice of the customer for Product and Engineering Teams.

  • Learn how our largest customers use Box on a day-to-day basis and become the voice of the customer to our Product and Engineering Teams.

  • Collaborate directly with internal teams such as Customer Success Managers, Software Engineers, Implementation Consultants, Solutions Engineers, Security Operations, Release Management, and Product Managers to optimize our service.

  • Develop both technically and professionally through these internal connections.

  • Benefit from ongoing training and continued education on topics and opportunities such as tooling, web development, project management, and personal development.


  • 2+ years experience in Customer/Product Support role, SaaS Experience a plus!

  • You are technically savvy with a curiosity for how software works and passion for innovation.

  • You have excellent written and verbal communication skills, with a great understanding of grammar.

  • You have high attention to detail and ability to troubleshoot.

  • Significant level of comfort interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing.)

  • Able to work independently, make swift decisions, and adapt quickly to changing demands.

  • Demonstrated ability managing priorities and adapting in a fast-paced environment.

  • Experience working Ticketing systems (JIRA/Zendesk)

  • Working knowledge with MS Office 365, Azure, One Drive, and Google Workspace, including Google Drive.

  • In-depth knowledge of computer hardware, software, and networks. IT experience is a plus!

  • Experience with Mobile Device Management, Enterprise Mobile Management, and Mobile OS systems: iOS and Android is a plus!

  • Your north star is a focus on always aiming to solve the problem at hand and preventing the next, with a high attention to detail.

  • You have excellent written and verbal communication skills.

  • You have high attention to detail, ability to troubleshoot, and utilize resources.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision

United States Pay Range
$47,000$58,500 USD

This job is no longer available

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