COOP is hiring a

Sr. Program Design Manager, Digital Marketing & Business Development

Chicago, United States

Who We Are

Every college grad deserves a fair shot at a meaningful, upwardly mobile career. That’s the promise of higher education in America, but the payoff depends on who you know, not just what you learned. Since 2014, COOP Careers has worked to close the social capital gap by recruiting and investing deeply in diverse, low-income, and first-generation grads from the City University of New York, California State, and other public universities.

Our flagship program is a unique digital apprenticeship: Peer cohorts of 16 motivated, underemployed grads meet nightly for 17 weeks (200 hours) to learn technical skills, build community, and jumpstart careers in digital marketing, data analytics and tech sales. Each cohort is led by a team of four cohort captains, near-peer program alumni who serve as coaches, mentors, and guides on top of busy day jobs at local ad agencies and tech companies. In parallel, we help these employers meet, interview, and hire more and more diverse candidates.

We’ve run over 220 cohorts since 2014, with 3,100+ alumni in our first eight years.

Four-in-five alumni overcome underemployment within a year, earning an average of $50,000 after 12 months and over $60,000 after three years. COOP aims to reach 10,000 alumni in our first decade (December 2025), fueling upward mobility and fulfilling the promise of higher education through digital skills and peer connections.

Learn more here.

Our Workplace

COOP is an energetic, come-as-you-are, alumni-led organization. Over 70% of our staff members have been program participants. This translates to a workplace that is mission-driven through and through, where we collaborate in the spirit of servant leadership with equal parts head, heart and hustle. We are a team of 50+ across San Francisco, San Jose, Los Angeles, NYC, Chicago and Miami (coming soon!). We come together for monthly all-team meetings and annual retreats and earnestly create space for career development and learning. We dig into strategy, equity, our own humanity and the intersections among it all, working with the purpose to overcome underemployment, and bringing optimism and fun to the challenge.

Who We Are

Every college grad deserves a fair shot at a meaningful, upwardly mobile career. That’s the promise of higher education in America, but the payoff depends on who you know, not just what you learned. Since 2014, COOP Careers has worked to close the social capital gap by recruiting and investing deeply in diverse, low-income, and first-generation grads from the City University of New York, California State, University of Chicago Illinois and other public universities.

Our flagship program is a unique digital apprenticeship: Peer cohorts of 16 motivated, underemployed grads meet nightly for 16 weeks (200 hours) to learn technical skills, build community, and jumpstart careers in digital marketing, data analytics and business development. Each cohort is led by a team of four cohort captains, near-peer program alumni who serve as coaches, mentors, and guides on top of busy day jobs at local ad agencies and tech companies. In parallel, we help these employers meet, interview, and hire more and more diverse candidates.

We’ve run over 220 cohorts since 2014, with 3,100+ alumni in our first eight years.

Four-in-five alumni overcome underemployment within a year, earning an average of $50,000 after 12 months and over $60,000 after three years. COOP aims to reach 10,000 alumni in our first decade (December 2025), fueling upward mobility and fulfilling the promise of higher education through digital skills and peer connections.

Learn more here.

 

Our Workplace

COOP is an energetic, come-as-you-are, alumni-led organization. Over 70% of our staff members have been program participants. This translates to a workplace that is mission-driven through and through, where we collaborate in the spirit of servant leadership with equal parts head, heart and hustle. We are a team of 50+ across San Francisco, San Jose, Los Angeles, NYC, Chicago and Miami (coming soon!). We come together for monthly all-team meetings and annual retreats and earnestly create space for career development and learning. We dig into strategy, equity, our own humanity and the intersections among it all, working with the purpose to overcome underemployment, and bringing optimism and fun to the challenge.

Role 

COOP Careers is seeking a Sr. Program Design Manager to strengthen our curriculum quality and program design for our digital marketing and business development tracks. This role will manage the development and effective implementation and facilitation of industry-informed content nationally which will include collaborating closely with the Program Operations, Alumni, Social Work, Partnerships and Technology teams.

The Sr. Program Design Manager will also collaborate on the broader Program Design team which will include the opportunity to create, pilot and test innovative approaches to program scale and sustainability with the goal that all program participants have a high-quality cohort experience and that all alumni are equipped to obtain full-time employment through relevant digital skills and meaningful peer connections.

The Sr. Program Design Manager will report directly to the Director of Program Design and will supervise one Program Coordinator who is responsible for updating all digital marketing and business development Head and Hustle content and facilitation materials, and supporting Program Managers with relevant administrative tasks.

 

Responsibilities 

 

Program Design, Strategy and Quality (30%)

  • Strengthen curriculum quality and program design via industry-informed content, evaluation and training, and new track/city development
  • Assist with developing and conducting trainings/coaching related to content updates, instructional design, data collection and programming tools
  • Explore new, innovative program opportunities, develop program ideas, and launch pilot projects within the scope of COOP’s core competencies 
  • Support in the expansion of COOP into new geographic markets and sectors
  • Research, recommend and manage implementation of software solutions to optimize process improvements and bring efficiency to the work across the COOPer journey
  • Help manage key programming platforms (Salesforce, Microsoft Suite, Google Classroom, Form Assembly, ResumeWorded) to ensure consistency and accuracy in usage

Curriculum Design and Content Management (40%)

  • Collaborate cross-functionally to ensure curriculum/facilitation materials for specified tracks remain relevant and aligned with industry trends and are accessible to promote supportive learning experiences; this will include collaboration with external stakeholders
  • Observe content facilitated and lead focus groups and surveys with a variety of stakeholders to inform resource/training needs
  • Facilitate training sessions for relevant full- and part-time staff to introduce new and refresh on existing content
  • Participate in building and maintaining a content management strategy within the program shared drive that makes it easy for staff across functions to access information and resources as needed
  • Regularly review the program shared drive to ensure track-specific content is up-to-date and easily accessible, and any conflicting/outdated content is archived

 

Evaluation and Measurement (20%)

  • Regularly pull reports and analyze track-specific data within Salesforce to assess programmatic glows and grows; compile findings and create recommended action plans to strengthen the quality and delivery of our programming
  • Evaluate and analyze responses to program and alumni surveys to ensure continuous quality improvement 
  • Collaborate with the technology team on data processing activities for programming operations, including data transfer, entry, and cleaning in Salesforce
  • Manage all track-specific monthly program surveys for COOPers and Captains, and support with data collection efforts/projects (e.g., third party-evaluation, Listen4Good) to ensure key data points are collected and that reporting resources and tools meet stakeholder needs

 

People Management (10%)

  • Manage one Program Coordinator, providing leadership, coaching, and performance development to direct report, conducting weekly individual check-ins to support successful achievement of individual and department goals 
  • Partner with Director of Program Design to establish goals, objectives, and project plans for specified tracks and direct report
  • Consistently use data to understand set goals, track progress toward these goals, and recommend interventions, and coach direct report toward achievement of individual and functional team goals

Who You Are 

  • 3+ years of relevant work experience in program roles preferably within a nonprofit, education or social enterprise organization; direct experience managing part-time or full-time entry-level staff
  • Comprehensive knowledge and industry experience in Digital Marketing and/or Business Development
  • Experience with curriculum development and instructional design; demonstrated understanding of current industry-trends
  • Basic understanding of cross-functional roles and responsibilities across organization with a focus on program, social work, alumni and partnerships
  • Requires minimal oversight with an innate leaning for operational excellence, meticulous attention to detail and high-quality work product
  • Strong quantitative analytical skills with the ability to analyze data to drive key programmatic decisions 
  • Strong organizational and project management skills; proven ability to manage multiple priorities and drive projects towards completion within target timelines
  • Ability to troubleshoot and solve complex problems with an excitement about innovation and a willingness to rapidly test assumptions, take risk, fail and learn
  • Demonstrated ability to master technology (ex. Salesforce, learning and collaboration platforms, survey tools), train new users, and ensure optimal usage and operation
  • Excellent communicator at a variety of levels with an ability to coach, train and facilitate across a wide range of audiences
  • Proven demonstration of awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations
  • Proficiency in Google Suite, Salesforce, and Microsoft Office (especially Excel pivot tables, etc.)
  • Ability to travel occasionally; ability to work nontraditional hours including weekend events, at certain times in the program cycle
  • Resides within commuting distance of New York City Metro, San Francisco Bay Area, Los Angeles Metro, Chicago Metro or Miami Metro
  • Bachelor’s degree or equivalent experience required 

What We Offer You:

  • Base Salary: $70,000 - $75,000 annually (commensurate with experience)
  • A generous flexible unlimited vacation policy, including holidays and office closed the last week of December and the first week of July 
  • Hybrid work environment and flexible scheduling
  • Up to 100% employer-funded comprehensive medical, dental and vision coverage for you (dependents may be added to coverage at additional cost)
  • $1,500 annual professional development budget (prorated based on start date)
  • Flexible spending account benefits (healthcare, dependent care, and commuter)
  • 401(K) retirement plan (4% employer match, immediate eligibility, immediate vesting)

COVID-19 Vaccine Policy

COOP requires that all HQ team members be fully vaccinated* as a condition of employment by November 30, 2022. The CDC and public health officials are clear that the most effective way to prevent the spread of COVID-19 and protect yourself and others from serious illness, hospitalization, and death is to get vaccinated and stay up to date on recommended boosters.

*Fully vaccinated means it has been at least two weeks since the second dose of the Pfizer/Moderna vaccine or single dose of the Johnson & Johnson vaccine. Vaccines authorized by the World Health Organization will also be accepted.

Hybrid Working Policy

Due to the current Covid-19 pandemic, we continue to follow all CDC and state-mandated guidelines, and all COOP team members are working remotely and attending a one-day a month in person co-work and team building day at a mutually-convenient WeWork location. Flexibility may be provided based on individual circumstance, subject to approval. Our goal is to move toward a more permanent hybrid workplace starting in January 2023 and would therefore require that this role report to COOP’s local office 1-2 days per week and/or on designated days, as directed by COOP, for some of the work performed during your employment.

Diversity, Equity and Inclusion

COOP provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply.

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