Sr. Resident Reliability Engineer

About the Role

As a​ Resident Reliability Engineer ​a​t HashiCorp, you will work with a hard-working team dedicated to the long-term success of our customers. Combine your hands-on expertise in leading and automating large, complex systems with a passion for continuous improvement to implement, integrate, and operate our HashiCorp products for our strategic customers. This role will work directly with our Resident Solutions Architects, Sales Engineers, and customers to implement activities that enable our customers to have sustainable growth and success with our products as part of their cloud transformation journey.

The typical Resident Reliability Engineer's responsibilities will include hands-on development efforts to deploy, lead, and validate HashiCorp tools, as well as integrate third-party systems with those tools. Candidates must be motivated to self-manage project priorities, scope, and results.

An ideal RSE candidate will have demonstrated ability working on platform development or SRE teams and direct hands-on experience with infrastructure automation and configuration solutions.

In this role, you can expect to:

• Collaborate with the Resident Solutions Architect (RSA) on the design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.
• Complete the technical customer solution plan designed by the RSA assigned to the customer account.
• Design, implementation, and management of HashiCorp enterprise solutions.
• Participate in the creation and configuration of third-party integrations with HashiCorp enterprise.
• Creation of support documentation, automation, runbooks, and similar collateral associated with HashiCorp's products.
• Assist in the application or execution of software patches and upgrades to HashiCorp enterprise in non-production environments.
• Consult with various application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.
• Deploy specific tasks throughout our customer’s cloud journey as it relates to the HashiCorp suite.
• Build automation for the deployment, management, and operation of one or more of our HashiCorp solutions.
• Assist customers in aligning people, processes, and workflows with the Cloud Operating Model (COM).
• Articulate and redefine the cloud consumption model in relation to HashiCorp Tao of workflows.
• Directly impact developer velocity whilst satisfying the objectives of governance, risk & controls.
• Be cognizant of, and effectively communicate, the business value of the HashiCorp product suite to customers.
• Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.
• Educate and advise customer users on how HashiCorp tools can enable and even simplify the adoption of the COM in their cloud evolution journey.
• Educate individual contributors on standard processes regarding system administration, service administration, automation, and observability.

You may be a good fit for our team if you have:

• Intermediate experience with Terraform including an understanding of the deployment workflow and module development.
• Working proficiency with at least one HashiCorp Enterprise solution.
• Experience leading Linux systems and container orchestration systems
• Experience with system/service monitoring, observability, and alerting.
• Experience handling shared, multi-tenant services. SRE experience is a plus.
• Experience running public cloud infrastructure.
• Experience with industry-standard infrastructure deployment and configuration management tools.
• Intermediate understanding of software development lifecycle including CI/CD and version control solutions.
• Familiarity with security and compliance requirements for shared services.
• A consistent record of assisting with cloud transformation at throughout tenure.
• Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
• The ability to work well in group environments as well as independently, completing a provided roadmap.
• Exemplify competence in explaining complex technical topics in simple terms.

Pay Ranges:

• SF Bay Area/ NYC: The pay range for this role $176K-$207K

• Denver / Boulder / Seattle / California (excluding SF Bay Area): The pay range for this role $176K-$207K

• Colorado (excluding Denver & Boulder) / Washington (excluding Seattle): The pay range for this role $176K-$207K

• Benefits: https://www.hashicorp.com/careers/benefits