Seamless.AI is hiring a

Sr. Sales Operations Analyst, CS - Remote US

The Opportunity:

Seamless.AI is seeking a talented, proactive, and motivated Senior Sales Operations Analyst who will enable the Customer Success and Support teams to move with speed and deliver results. The Senior Sales Operations Analyst is a member of the broader Revenue Operations team and will act as a business partner to VP of Operations, VP of CS, and our Chief Revenue Office. This person will report to the Sr. RevOps Manager and work closely with other Sales Operations Analysts to prioritize and drive efficiency. We are looking for a top performer to join our high-growth SaaS company and contribute to our mission to positively impact 1 billion people!

Responsibilities:

  • Develop and maintain accuracy of sales dashboards and reports, tailoring them for CS leadership 
  • Analyze data to help drive leadership to improve sales effectiveness and ROI of  CSM Team Understand list building, outbound sales, inbound sales, and sales operation cycles
  • Reviewing capacity, close rate, and performance of sales team data and in turn their commission and quotas
  • Administer all systems used by the sales & cs teams, including cross-functional collaboration on systems used throughout the organization (e.g. Salesforce, Salesloft)
  • Support the CS department by answering their operational support questions
  • Experience with generating commission reports and/or software (Spiff)
  • Manage small-scale sales operations initiatives as a project manager
  • Assist in the audit and assessment of sales pipelines and forecasts and redistribution of leads
  • Optimize sales processes for increased efficiency and productivity for the CS team

 

Skillset:

  • Interest in operating in a customer success environment without the desire to be a quota-carrying representative
  • Proficiency in the Salesforce, Salesloft, and additional CS tools like churnzero
  • Experience with generating commission reports and/or software (Spiff)
  • Data-driven with strong acumen for calculating and analyzing metrics to turn into decisions
  • Comfortable  with ambiguity and working through challenges daily
  • Energetic team player that excels in working with others to achieve a common goal
  • Strong written and verbal communication skills
  • Excellent excel and salesforce reporting skills

Education and Requirements:

  • Bachelor’s degree required or equivalent work experience 
  • 3+ years of experience in sales operations or a related analytical role, with a proven track record of driving results
  • 2+ years working within sales, operations or similar function in a SaaS company.

Check out what our employees think about working at Seamless: CLICK HERE

 

Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.

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