Protegrity is hiring a

Sr. Support Engineer- Remote USA (Pacific, Central, Mountain Timezone)

Full-Time
Protegrity, a global leader in data security, protects sensitive data everywhere and future-proofs businesses as data-privacy regulations evolve. Maintaining privacy today across distributed data has become impossibly complicated. With Protegrity, enterprises can secure data wherever it resides, control how it’s protected, and have confidence that data is safe, even if a breach occurs. The Protegrity Data Protection Platform is a modern alternative to traditionally complex data-protection methods that leave gaps in security.
 
Deep integrations with Snowflake, AWS, Azure, Amazon Redshift, Teradata, Oracle, Microsoft SQL Server, Cloudera, Databricks, and many other enterprise applications ensure that data remains fully protected in hybrid-cloud, multi-cloud, and on-premises environments without performance penalties. The platform’s fine-grained data protection anonymizes Personally Identifiable Information (PII) that’s used in AI and Machine Learning models, providing faster access to critical analytics data and dramatically shortening the time to business insights.

***Seeking candidates in the following US time zones: Western, Central, Mountain Time***

THE OPPORTUNITY:
As a key member of the Protegrity 24x7 Support Group you will be responsible for providing expertise and leadership to the Support team and Protegrity Customers. In this role, you will work closely with our Support team and clients to resolve any Protegrity software related issues including product installation. You will also be a conduit of customer information to the R&D and Product Management teams. 
 
REQUIRED QUALIFICATIONS
- 5+ years of Production Customer Support Experience.
- Experience with the following operating systems: Linux and Windows.
- Experience with the following technology streams:
- Programming Languages: Python with Webservices, C/C++, Java, Java Script, Shell Script
- Debugging Tools: GDB, Visual Debugger
- Web based Platforms: Web Development and Networking with working knowledge of WEB technologies (for e.g.: REST, JSON, REGEX, etc..) and communication protocols such as HTTP(S), and TCP/IP.
- Understanding of the role of technology in solving business related issues.
· Excellent Communication skills.
· Self-starter and motivator, able to work on your own; team player.
· Strong time-management skills and the ability to work under pressure.
· Exceptionally strong and tenacious problem solving and analytical skills.
· Well-developed interpersonal skills with an ability to get along with diverse personalities.
· Understanding of the role of technology in solving business related issues.
 
ADDITIONAL PREFERRED QUALIFICATIONS
- Understanding some of the following: Network Programming, Golang, Scala.
- Version Control System Git
- Knowledge of AWS, Google Cloud and Azure is a plus.
- Some travel may be required as business demands
 
RESPONSIBILITIES:
· Support Level 2 with customer issues.
· Support all Protegrity and third-party products that integrate with our solution.
· Provide Workarounds for product issues.
· Analyze and correct code for reported issues.
· Recreating and simulating environment to help reproduce and solve customer issues.
· Maintenance of environments to provide complete coverage of supported systems and configurations.
· Interact with Protegrity Development teams to understand future enhancements. 
· Document and update the Knowledge base with solutions provided.
 
EDUCATION: 
- College Degree in a Technical Field

#LI-remote

We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development.
 
Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

Looking for a job?

Sr. Support Engineer- Remote USA (Pacific, Central, Mountain Timezone) at Protegrity looks great, right? We have dozens of similar job posts on our site, interested? Leave your email and we'll send the best matches.