Altera Digital Health is hiring a

Sr Systems Engineer - 6659

Pune, India

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.


Providing premium client services, working with client, tracking their ongoing issues, helping them resolve those issues.
Providing weekly/monthly client read-outs and presentations
Client's point of contact on any application/database performance issue
Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance.
Identify, qualify & help drive the issues/bugs to remediation/resolution
Keep track of identified issues/fixes, drive these resolution across client base
Assess extremely complicated application and database performance issues, and drive them to resolution
Identify known issues and turn them into an alert and establish operational workflow with operational teams
Prepare necessary documentation around technical procedures as well as operational procedures
Participate in weekly/daily technical/leadership calls to update on the progress.

Experience & Knowledge:

5+ years' overall IT experience
Experience/Knowledge on Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tool etc.
Experience in Windows servers infrastructure and .Net based Application Support
IIS, worker process thread, Web config, Certificate binding
Event Logs
Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes etc.
Windows cluster
Log Parser
Intermediate to Professional level of experience of SQL. E.g. SQL Jobs, SQL queries, Blocking, Always On
Experience with ITSM tools such as Service desk/ServiceNow.
Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
International support experience (preferably US or Europe i.e. good command over verbal and written English)
Knowledge/Experience on office applications, Word/Excel/Powerpoint/Access

Academic and Professional Qualifications:

Bachelor’s Degree in computer science/IT
Any relevant IT certification would be a plus
Excellent verbal/oral communication skills
works with least instruction


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