Okta is hiring a

Sr. Technical Consultant

Los Angeles, United States
Full-Time

Title of Job: Sr. Technical Consultant
Role Location: Los Angeles or Remote Southern California
Reports toProfessional Services Delivery Manager

Company Description

Okta is the foundation for secure connections between people and technology. Our IT products uniquely use identity information to grant people access to applications on any device at any time, while still enforcing strong security protections. Our platform securely connects companies to their customers and partners. Today, thousands of organizations trust Okta to help them fulfill their missions as quickly as possible.

Position Description:

In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will collaborate with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also responsible for the continuous improvement of delivery processes and methods. This role will report to Director of Professional Services.

 

Job Duties and Responsibilities:

 

•   Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting and deployment services.

•   Specific Emphasis on Development Centered Skills

•   Gather, analyze , and document post-sales requirements.

•   Communicate to customers and partners aspects of both the Okta service and deployment at the technical and/or functional level appropriate for the situation.

•   Be proactive in providing outstanding design and deployment services resulting in outstanding customer satisfaction.

•   Be prompt and provide high quality service and leadership to align with customer goals and requests.

•   Manage project scope, schedule, status, and documentation.

•   Mentor and train customers on the Okta service.

•   Act as a liaison between Customers and Product Management to drive product development.

•   Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.

•   Interact with all levels of management and roles within the customer organization and Okta.

•   Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.

•   Perform hands on technical design, configuration, and troubleshooting of the Okta service.

•   Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction

•   Manage multiple concurrent deployment projects.

•   May provide mentoring, guidance, and expertise to less experienced team members.

•   Ensure quality and time management processes are followed by team (e.g., change controls, time tracking).

•   Contribute to and use a knowledge repository for deployment best practices and other customer ideas as continuous improvement

•   Enhance the Okta platform and the standards for repeatability of service delivery.

•   Provide Development and Integration Assistance with the Okta REST API as well as On-Premise Connector Development work.

Minimum Qualifications:

  • 5+ experience designing and implementing security and identity solutions to support mission critical systems and business programs.
  • Specific Emphasis on Development Centered Improvement Skills
  • Some experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, XACML, WS-Federation, WS-Trust, OAuth, OpenID).
  • Some knowledge of enterprise web technologies, security and cutting-edge infrastructures.
  • Ability to work independently and collaboratively supporting the development of client deliverables.
  • General knowledge of cloud architectures as well as complex enterprise on premise IT landscapes.
  • Some knowledge and experience in Identity and Access Management (IAM) and Security space preferred.
  • Knowledge of typical enterprise identity life cycle management processes and best practices.
  • AD and LDAP experience is preferred.
  • Developer/Coder Experience (.net, Java, C#, etc.)
  • SaaS experience: Salesforce, Netsuite, Workday preferred.
  • 2+ years of SaaS deployment experience is preferred.
  • 2+ years of application programming experience is strongly preferred.
  • Project Management knowledge and experience is strongly preferred.
  • Multi-tasking ability is a must.
  • Comfortable and willing to be a hands-on contributor.
  • Excellent communication skills, including issue tracking, triaging and crisis management.
    Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Standards.
  • Public Sector experience is a plus

Language flexibility including PHP, Java, Ruby, .Net, web programming skills including REST/JSON, teamwork, verbal communication, web user interface design, software requirements, software development process, object-oriented design (OOD), software testing and debugging.

 

Problem Solving:

 

•   Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.

•   Identifies critical issues with ease.

•   Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.

Communication

•   Communicates with internal and external customers and all levels of management.

•   Effectively communicate technical information to non-technical audiences.

•   Delivers informative, well-organized presentations.

•   Understands how to communicate difficult/sensitive information tactfully.

Team and Customer Interaction

•   Facilitates effective team interaction.

•   Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.

•   Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

•   Manages client expectations effectively.

 

Education:

A Bachelor's degree in Computer Science, Information Technology or related discipline required.


Okta is an Equal Opportunity Employer.

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