Okta is looking for a Sr. Platform Business Analyst to assist the Customer Support Team in coordinating projects for Salesforce as well as other technology tracks through all phases of the requirement development life cycle. This person will assist various Product Owners manage the full life cycle of technical projects and programs to deliver high quality services for our customers with predictability. They will also help bring order to chaos by thinking holistically and working cross functionally to design and improve processes and tools.
The ideal candidate must be comfortable working with both highly technical and non-technical disciplines to ensure that program inputs and requirements are transformed into appropriate outputs and results. They should be able to identify, manage, and mitigate risks, and create repeatable processes allowing scale and leverage. This person must also have knowledge of Support and Services business processes and a desire to help build the infrastructure to enable an Enterprise Class service and support organization. We are looking for people who thrive in a fast paced, dynamic environment and can take something from idea to execution with ease.
As a part of the Customer Support Operations team, you'll be using your knowledge of support technology platforms and processes to help the Business in making informed business technology/process decisions. You’ll work cross-functionally with other teams and Executives to perform analyses and build scalable solutions, so support management can quickly and accurately respond to opportunities and be able to take actions. You’ll be involved from project inception to design through to project delivery, ensuring that your programs are delivering high-quality and relevant customer experiences so that our business can grow intelligently.
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Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
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