Infobip is hiring a

Standards Harmonisation Coordinator

Zagreb, Croatia

Why is this role important at Infobip? 

As a Standard Harmonisation Coordinator you will be a key contributor in the continuous improvement and management to INFOBIP's management systems like QMS, ISMS and BCMS. You will be responsible for coordination and facilitation of all activities related to achieving and maintaining INFOBIP's ISO and PCI DSS certifications and accreditations; for assurance of compliance with other applicable standards for security, quality and IT service management; for integration of these activities within all INFOBIP offices globally, for conducting wide standard  assurance activities; and other related work. 


What will you do at Infobip: 

  • Leading and coordinating all ISO standard related activities from certification to annual surveillance audits and improvement points (e.g. ISO 9001/20000/27001) – Plan-Do-Check-Act cycle 

  • As company’s management standard representative, closely cooperating with our Corporate Security, Audit, Compliance and Legal departments  

  • Internal auditor for ISO standards - Constantly evaluating existing state of internal processes as opposed to defined standards and seeking opportunities for improvements  

  • Research and follow new industry standards and best practices with the help of other departments 

  • Coordinating implementation of corrective and preventive actions defined through audits and constant analysis 

  • Seeking improvements and opportunities with existing standards, as well with the new ones applicable to Infobip 

  • Documenting and keeping up to date all relevant documentation regarding standards applied at Infobip 

Required qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Economics/Managerial Informatics or other related discipline 

  • 5+ years’ experience working, consulting or auditing in the area of IT Security governance, Cybersecurity governance, IT governance / IT Service Management, Quality management and/or regulatory affairs 

  • Experience in conducting ISO related gap assessments, audits, and/or implementations 

  • Experience in team coordination  

  • Desirable to have certification such as CISA, CISM, CRISC or another similar one 

  • Desirable to have ISO lead auditor certification. Applicant will be expected to attain ISO lead auditor certification, if not already certified. 

  • Fluency in the English language 

  • Effective project management and organizational skills are essential 

Why our employees choose us (and stay)? 

  • Never a dull moment – We work with powerful companies with strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily. 

  • Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow!  

  • Grow your knowledge – Learn as you go, starting from the internal education and onboarding from your colleagues, e-learning, certification and more. Knowledge is for sharing, and learning is a path to growth. 

  • Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, team buildings and other organized activities, company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!