CYC Design Corporation is hiring a

Store Manager | wings+horns retail showroom

Vancouver, Canada

Description |

wings+horns is seeking an experienced and dedicated full-time Store Manager for the retail showroom located on 133 West Fifth Avenue in Vancouver.

The Store Manager will provide support to the retail operations team, ensuring day to day operations of the store are completed and sales goals are met. The Store Manager will act as a committed brand ambassador within Vancouver, and must have a passion for retail and both wings+horns and Reigning Champ to be successful in this position.

Due to the small scale of the store, the successful candidate may also be given opportunities to work with retail operations and head office on projects suited to their unique skillset.

responsibilities |

  • Analyze sales figures, forecast future sales and report business to head office.
  • Assist in recruiting, hiring and training of a successful retail staff.
  • Handle staff scheduling, payroll and other staff oriented administrative duties.
  • Manage and motivate staff to increase sales.
  • Ensure standards for quality customer service are met.
  • Respond to customer complaints and comments.
  • Help staff to build a strong clientele portfolio and in doing so, go above and beyond shaping the wings+horns customer service experience.
  • Ensure merchandising and maintenance standards are upheld.
  • Secure merchandise by implementing loss prevention measures.
  • Educate staff and customers about the brand and each season’s collection.
  • Lead retail team in prepping for seasonal sales breaks and collection changes.
  • Work with retail operations and the inventory team in managing stock levels and making key decisions about stock control.
  • Request, receive and record incoming product from Distribution Centre (DC), and as directed by retail operations.
  • Ensure all product is labeled, priced and tagged appropriately, and in a timely manner.
  • Ensure retail back stock is clean, organize, and runs efficiently.
  • Work closely with CYC’s Retail Operations Manager and Sales Representative in placing the seasonal buy.
  • Work with retail operations and marketing in organizing special events, promotions and in-store displays.
  • Monitor market trends in industry, and initiates change to improve business.
  • Provide immediate formal and informal feedback about the collection and overall store to any higher-level management if necessary.

qualifications | 

  • 3-5 years clothing retail experience.
  • Must be highly organized with an ability to manage time effectively.
  • Must be a team leader who can effectively motivate their staff.
  • Problem solving skills and the ability to perform in a fast-paced environment is essential.
  • The ability to understand and execute sales and inventory reports is essential.
  • Knowledge of employment and labour laws is desired.
  • Previous clientelling experience considered an asset.
  • Must be an effective communicator.
  • Must have a passion for the fashion industry, and general knowledge of menswear.
  • Must be able to work weekends, some weekdays, and holidays.
  • Musty be proficient in Microsoft Office.
  • Knowledge of Shopify and Lightspeed is desired but not mandatory.
  • Knowledge of adobe suite is desired but not mandatory.