Twilio is hiring a

Strategic Mid Market Account Executive

Because you belong at Twilio

The Who, What, Why and Where

Twilio is a rapidly growing leader in the cloud communications software market and we are looking for top-tier, proven Sales Account Executives (“AEs”) who are looking to grow their career in the fast-growing cloud communications platform market. This role reports to Senior Manager, Growth & Mid Market based in Singapore.


As Strategic Mid Market Account Executive, you will be responsible for selling to Mid Market customers, developing a relationship as a trusted advisor, and deeply understanding their unique challenges and goals. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere. The right candidate will have a proven, consultative sales process to discover and close new logos. Our AEs develop an understanding of prospects’ businesses, organize and conduct sales presentations at prospective and current customers’ offices, and represent Twilio in a consistent, effective and professional manner to best develop and win new clients.

We are looking for an experienced AE with a proven track record and also:

  • 5++ yrs of quota carrying and account management experience in selling infrastructure software or platform solutions to company sizes ranging from Mid-Market to small Enterprise companies. 
  • Consistent and demonstrable over-achievement in past sales roles
  • Credible, trusted partner with customers and their executive team.
  • An exceptional prospecting skill set. Someone who is comfortable generating the bulk of their own pipeline.
  • Experience with cloud computing business models and  selling to a technical audience from a position of credibility and trust. Proficiency in for tracking sales activity, pipeline and revenue metrics.
  • Experience with a value-based sales process and the capability to build ROI models as part of your sales methodology.
  • An ability to balance competing priorities and manage multiple projects/deals at the same time.
  • Ethical. Hands on. Passionate. Persistent. Takes initiative. Creative. Personable. Self-starter. Productive. Competitive spirit. Resourceful, coachable, drive to overachieve.
  • Please note that business Mandarin proficiency is required for this position.


Strategic Mid Market Account Executives in APAC are responsible for developing the next wave of Twilio’s new customers with companies that have 101-2,000 employees. AEs build new relationships with senior line of business owners and executive stakeholders (CTOs, CIOs, CPO/VP of Product) to develop sales by understanding and uncovering new opportunities where Twilio can help solve company’s pains and challenges through

You will:

  • BE AN OWNER. Responsible for new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction.
  • DRAW THE OWL. With your world-class interpersonal and communication skills you will make complex contractual, technical, and financial details sound simple.
  • WEAR THE CUSTOMER'S SHOES.Create pricing proposals, negotiate terms and manage the contract process whilst building trust and mutual respect with customers and peers.
  • RUTHLESSLY PRIORITIZE. Balance competing priorities and manage multiple project/deals at the same time.
  • Travel will be required upon need.


Twilio is a company that is empowering the world’s developers with modern communication tools in order to build better applications to maximize customer engagement. The Global Sales team plays an integral role in building out our customer base and bringing Twilio to developers, lines of business, non-profits and enterprises to make an impact on their services.  


This position will be located in our beautiful WeWork co-working space in Causeway Bay in Hong Kong. You will enjoy our incredible perks: snacks, weekly team lunch, daily community events, vibrant co-working space filled with multinational companies / startups / entrepreneurs / freelancers, and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.