Deliveroo is hiring a

Strategic Operations Associate - Melbourne

Melbourne, Australia

Our mission is to bring the world's favourite local restaurants into everyone's home or office - fast. We work with thousands of restaurants, including names like Mary's, Guzman Y Gomez, Huxtaburger, 400 Gradi and many top quality independents to deliver their food directly to the customer. The Live Operations team is responsible for the day-to-day operation of the business, ensuring all stages of the order process run smoothly.

Your Mission

As a Live Operations Associate, you will ensure a seamless delivery service is provided from start to finish. It is your job to eliminate the opportunity for substandard deliveries by overseeing each step of the process and intervening where necessary. Constantly monitoring live orders, you solve problems before they arise, analyse what went wrong and implement solutions to ensure it won’t happen again.


Responsibilities

  • Responsibility for the successful daily operation of a region/city.
  • Proactively respond to issues regarding rider supply and consumer demand.
  • Stay ahead of the curve to tackle operational challenges before they occur.
  • Manage, and maintain control of, the fleet of riders to ensure as close to 100% utilisation as possible.
  • Analyse operations and identify and implement solutions.