About Veho
Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.
About the Role
Veho uses a network of independent contractor drivers to complete last-mile package deliveries to customers. The Driver team is responsible for a) growing the network of drivers in line with expected delivery volume, b) improving the driver experience on the platform to increase retention and engagement, and c) helping achieve our high standards for on-time delivery and overall delivery quality. We are a highly capable, diverse, values-driven team, and we’re looking for strong candidates to help achieve our ambitious goals.
As a Strategy & Operations Manager, Driver Growth, you will develop a deep understanding of Veho’s operation and driver network, and lead projects to support precise, efficient, and high-quality growth of the driver base. Candidates must be comfortable analyzing data to generate insights and recommendations. You must also be able to translate these into action by managing and implementing complex projects.
This is a unique opportunity to be a part of a fast-growing team with massive potential for career growth.
Responsibilities Include:
- Conduct experimentation to increase the rate of driver partner conversion from signup to account activation
- Develop and report on metrics that measure performance of the driver onboarding process
- Analyze data to identify opportunities to improve onboarding funnel efficacy and speed
- Manage and improve processes to ensure we can scale driver acquisition and its components as the business grows
- Work cross functionally with Expansion, GMs, Marketplace, and Product to ensure Driver Growth continues to meet the needs of the business
What You Bring
- Minimum of 2 years of experience that includes project management, analytics, and/or problem-solving
- Conducts analysis independently and translate this into clear, actionable insights
- Leads execution of complex initiatives and processes using project management best practices
- Can think critically about problems and priorities and isn’t afraid to challenge the status quo
- Has a strong desire to challenge themselves, learn, and grow
- Is detailed-oriented and an excellent verbal and written communicator
- Thrives in a fast-paced environment and is comfortable shifting priorities based on new insights and business needs
- Is proficient in SQL
#LI-Remote
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.
Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.
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