University of Auckland is hiring a

Student Support Adviser - Unibound

Auckland, New Zealand

Kia Ora, Talofa lava, Malo e lelei, Kia Orana, Taloha ni, Fakalofa lahi atu, Ni sa Bula vinaka, Welcome!

Hapaitia te ara tika pumau ai te rangatiratanga mo nga uri whakatipu!

Foster the pathway of knowledge to strength, independence and growth for future generations!

The University of Auckland, New Zealand’s leading University, is committed to excellence and equity. Over 5000 academic and professional staff support more than 41,000 University of Auckland students to achieve their aspirations. 

As part of our vision for increasing the participation, retention and progression of Māori and Pacific students we are looking to hire a Student Support Advisor, to join the team within UniBound, an academic enrichment for school leavers, with a particular focus on Māori and Pacific school leavers. This is an opportunity to provide active guidance and support to our rangatahi at the beginning of their tertiary journey.

Te Whiwhinga mahi | The opportunity

This role will be focused on supporting Māori and Pacific student’s success, participation and completion for all courses run within the UniBound programme. You will coordinate a team of mentors delivering peer to peer academic and non-academic support. This work will also be combined with collating and tracking student performance enabling targeted relevant interventions by the UniBound programme staff. You will have the ability to develop and maintain relationships with Māori and Pacific students and their whanau, to enable retention, transition and success in degree-level programs at the University.

You will have a key role in positively contributing to maintaining a learning environment that supports student success through well-being, pastoral care and learning and support curriculum.

For more detailed information, please read the position description.

He kōrero mōu | About you

Ideally, you will be tertiary qualified in a relevant discipline and have experience working within a large multifaceted environment that provides high levels of customer service.  You will have experience in working with Māori and Pacific tertiary students or academics.

As a proactive, energetic and confident professional, you will be skilled and confident when communicating with diverse audiences.  You understand equity issues in New Zealand especially in relation to Māori and Pacific people and are competent in MS Suite of packages – in particular Excel. Proficiency in Te Reo, Pacific languages and knowledge of Tikanga is an advantage, as is competency managing statistical data.

Additionally, you will need to be able to work independently and display an empathic style combined with planning and organisational skills. This position would suit someone who has held a leadership position within their community. Your meticulous attention to detail, problem-solving skills and sound judgment completes the checklist.

This is a great opportunity to work in a flexible environment where your work will make a difference. The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students.

Mō tō mātou rōpū | About the team

Our team pride themselves on our positive working environment, where we work collaboratively to come up with innovative solutions. We work closely and are always committed to giving and accepting feedback to ensure we provide the best service possible to our students.

We’re looking for someone who will complement this style, bringing their great ideas and also being confident to challenge ours.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland (42,000 students) is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

  • Flexible employment practices

  • Career development programmes

  • A competitive salary with five weeks’ annual leave

  • Company superannuation scheme, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. 

For more information please visit Staff Benefits

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of Sunday 20th September 2020 to be considered. Please include your CV and cover letter outlining your suitability for this role.  

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQITakatāpui+, people with disabilities, parenting support, flexible work and other equity issues go to

In accordance with our commitment to equitable recruitment, the University welcomes applications from all suitably qualified and experienced candidates. In response to COVID-19 the New Zealand Government has imposed a travel ban and are currently only allowing New Zealand Residents, Citizens and visa holders meeting a strict exception policy  to enter the country, all of whom must currently enter Government approved quarantine for two weeks on arrival.  

It is uncertain when these border restrictions will change, and this may impact the degree to which an off-shore candidate can engage in the interview process; or be available to commence in a new position. For more information and updates on the border restrictions visit the Immigration New Zealand website or the New Zealand Government’s official Covid-19 website.

I'm interested