Sprinklr is hiring a

Success Director, Major Accounts

Full-Time

Who We Are 

Sprinklr is 1300 employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software.

In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.

That’s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organization’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune50.

We’ve spent the last six years building the world’s most complete enterprise social technology. Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.

And we’re bringing the very best talent in the world together to get there. 

Meet our Success Majors Team! 

The Majors account team at Sprinklr EMEA manages some of the largest and well known brands in the world, ensuring they’re successful in their investment and partnership with Sprinklr’s People, Processes & Technology. As an important part of the Majors team the Success Manager, Majors will join a dynamic group with excellent growth potential and high expectations both internally and externally, working with some of the most innovative and exciting brands in the world.

What You'll Do

We are looking for an experienced digital services professional in our London office who will report into the Group Director, Majors EMEA and ensure the following outcomes from every local client deployment:

  • Make sure your customers are using the Sprinklr to it’s maximum potential, and they rave about it’s capabilities 
  • Keep your clients coming back for more, whether it’s renewals or adoption of new services 
  • Establish yourself as a trusted partner to your clients, if they need anything they know exactly who to turn to

What Are Your Responsibilities:

  • Proactively manage some of our biggest and most high profile accounts 
  • Understand exactly what your client wants, don’t just listen… ask, probe, question
  • Problem solve any bumps in the road, and make it your priority to figure out how to stop them happening again 
  • Share your expert knowledge on social practices 
  • Build strong relationships with our internal business leaders throughout the Success team and the wider business 
  • Work alongside our Sprinklr Sales team to identify and encourage new opportunities within existing business 

Who You Are & What Makes You Qualified

  • Extensive experience of enterprise software management, and / or digital and social account management at a brand or agency
  • Love leading a team as much as you enjoy being part of it, which includes getting stuck in when needed  
  • Excellent written and verbal communication skills
  • A genuine passion for the social technology universe (i.e., Facebook, Twitter, YouTube,Instagram, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
  • Tight deadlines and juggling a heavy workload is second nature to you 
  • Your fellow Sprinklrites may be asleep when you’re awake, so a degree of flexibility with working schedules goes a long way 
  • Direct experience in working with or for a social media management software company would be great, but isn’t essential
  • 4-year college / university degree; relevant post-graduate qualification an advantage
  • We’re a hugely international company, so any additional languages are always a plus 

You Know You're Successful if….

  • Customer adoption is at an all time high and you know exactly how to keep it growing 
  • Customers love Sprinklr so much that they add new licenses, modules and services to their package
  • Your clients give positive NPS scores and participate in Sprinklr events and case studies
  • You’ve learnt so much that you’re now a trusted advisor both internally and externally
  • You’ve mastered the art of targeting the C level client as well as the practitioners 
  • The work you’ve done directly results in wider business success