Who We Are
Sprinklr is 1,300 employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software. In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.
That s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind, social operating system that integrates with an organization's existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.
Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50. We've spent the last six years building the world’s most complete enterprise social technology.
Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.And we’re bringing the very best talent in the world together to get there.
Meet our Success Management Team!
Success Management is the key touchpoint between Sprinklr and our customers. We ensure that every stakeholder maximizes their usage of the platform, and understands how Sprinklr can help them achieve their strategic objectives.
Our KPIs are primarily focused on relationship health, platform adoption, and revenue retention & growth. We never lose a customer, and constantly demonstrate value.
What You'll Do
We are looking for an experienced digital marketing professional in our Tokyo office who will report into the Group Director, Enterprise and ensure the following outcomes from every local client deployment:
Maximise usage of the platform mapped to business needs
Ensure client renewals and continued adoption of new products and services
Establish a relationship built on trust with every new partner, client champion, and stakeholder
What Are Your Responsibilities:
Proactively Manage Major Strategic accounts
Strategically align customer goals with Sprinklr's people, process & technology
Act as an escalation point for stakeholders and system administrators
Provide subject matter expertise on social business practices
Work closely with Success and senior leadership across Sprinklr
Work alongside our internal Sprinklr Sales team to foster new opportunities within existing business
Who You Are & What Makes You Qualified:
7-10 years of relevant experience, ideally including enterprise software management, and / or digital and social account management at a brand or agency
Experience of leading a team while retaining a practitoner role
Excellent written and verbal communication skills
Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Instagram, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
Ability to work effectively under deadlines and juggle several assignments simultaneously.
Flexibility in working with global internal and customer teams across timezones
Direct experience in working with or for social media management software is preferred.
Passion for solving client challenges and commitment to client delight
4-year college / university degree; relevant post-graduate qualification an advantage
You Know You're Successful if….
The depth, breadth and frequency of customer platform adoption across all locally managed accounts starts strong and keeps climbing
Customers add new licenses, modules and services to their package
Stakeholders give positive NPS scores and participate in Sprinklr events and case studies
Your domain knowledge makes you a trusted advisor both internally and externally
Relationship Access develops from practitioner to executive/C-Suite level
Your strategic work with the customer and Sprinklr results in positive business outcomes