Podium is a suite of messaging tools for local business. Using our platform, businesses of all sizes can connect with customers via text to do things like request payments, collect reviews, and sell products, in a modern, convenient way. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies — in the last year alone. For more about our product, watch this video. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2019. We look for people who are curious, creative and work to be a little better every day. In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride.
Product Support is an integral and crucial element of Podium and Customer Success. Our Product Support team interacts with customers more than any other team, which means Product Support is the voice of Podium and its Customers. We are intently focused on delivering world-class customer experiences and believe it's one of the biggest things that make Podium stand against other SaaS companies.
As a Product Support Team Supervisor, you will help us scale our operations and develop processes as we continue to scale and add to our growing product line. You're an all-around expert for our product and you ensure that the product-related knowledge our customers receive from your team is accurate, thorough, and relevant to them.
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Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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