Wayfair is hiring a

Supplier Performance Manager

Boston, United States
Full-Time

Supplier Performance Specialist

Our Supplier Performance Teams are responsible for transforming a network of thousands of individual vendor businesses into a flawless fulfillment network. We manage the supplier fulfillment network for Wayfair, Joss & Main, All Modern, Wayfair Supply, Birchlane, and Perigold. In addition to working extensively with our external partners (suppliers, carriers), we are plugged into every department within the company – from finance to marketing.

What You'll Do

  • Analyze key performance metrics to root cause performance issues and drive change
  • Build strong relationships with suppliers and collaborate to improve their operational performance
  • Report performance trends and improvements to senior management
  • Contribute to the development of tools and processes which make our team and suppliers more efficient (and effective)
  • Work cross functionally with groups company-wide, including Category Management, Buying, Data Integration, and Warehouse Fulfillment
  • Attend tradeshows to visit key suppliers and travel to supplier warehouses to view their operations first hand
  • Drive supplier adoption of key tools and technology (EDI, inventory, and supplier extranet)

What You'll Need

  • Bachelor’s Degree
  • 4+ years of e-commerce, retail merchandising or management consulting experience
  • Articulate and persuasive communication skills, both written and verbal
  • Track record of successful negotiation and relationship management skills
  • Ability to hit the ground running – a confident, entrepreneurial self-starter
  • Demonstrated senior presence, recognized as an effective manager. Experience managing others preferred
  • Ability to manage and prioritize projects, and to delegate tasks appropriately
  • Innovative problem-solving skills – dissect and determine root causes of problems, and implement solutions
  • Track record of taking on big challenges and delivering despite obstacles and limited resources
  • Experience in business and data analytics, Excel, SQL

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