Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.
As a Customer Support Analyst, you’ll join a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase we have a high hiring bar and we’re committed to creating a productive, progressive, inclusive place to work.
What you’ll be doing (ie. job duties):
What we look for in you (ie. job requirements):
Nice to Haves:
Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer and to review all of our job postings to minimize biased language. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco’s Fair Chance Ordinance and similar local laws.
The General Data Protection Regulation (GDPR) regulates the way that we manage the data of job applicants. During this early phase of the application process, Coinbase Ireland Limited (Coinbase) will be gathering and processing personal information (your data) in order to assess your suitability for the role in which you have applied. If you are unsuccessful during any point of this process then we are legally required to keep your data on file, for a period of time. We will keep your data in order to comply with employment law obligations only and for no longer than obligated to do so.
Under GDPR, we need your consent to process your application. With this form, we are providing you with notice on how your data will be processed as part of the application procedure. By signing this form, you are agreeing to our use and processing of your data as required.
Coinbase is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows:
Coinbase Ireland Limited
70 Sir John Rogerson's Quay,
Grand Canal Dock, Dublin 2
Email - [email protected]
Data protection tenets
In relation to your personal data, we will:
Types of data we process
We hold many types of data about you, including:
How we collect your data
From the start of this process we will begin to gather information about you. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our Talent recruiting team during a recruitment interview.
In some cases, we will collect data about you from third party employment agencies, this information will only be passed to us from the employment agency upon your consent.
Personal data is kept in personnel files or within Coinbase HR third party business systems and IT systems. The access to these systems is limited to those job roles where it is essential to access your records.
Why we process your data
The law on data protection allows us to process your data for certain reasons only, the reasons relevant to you during this process are:
All processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first two reasons set out above to process your data. We need to collect your personal data to assess your suitability for the advertised role.
We also need to collect your data to ensure we are complying with legal requirements such as:
Special categories of data
Special categories of data may include:
We must process special categories of data in accordance with more stringent guidelines. Most commonly, we will process special categories of data when the following applies:
We will use your special category data:
We do not need your consent if we use special categories of personal data in order to carry out our legal obligations or exercise specific rights under employment law. However, we will ask for your consent to gather the information in the first place. You will have full control over your decision to give or withhold consent and there will be no consequences where consent is withheld, in the context of special data. Consent, once given, may be withdrawn at any time. There will be no consequences where consent is withdrawn.
Protecting your data
We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented GDPR compliant processes to guard against such.
Where we share your data with third parties, we provide written instructions to them to ensure that your data is held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organizational measures to ensure the security of your data.
How long we keep your data for
In line with data protection tenets, we only keep your data for as long as we need it. If unsuccessful during the application process we will keep your personal details, interview notes and your CV details, is kept for 12 months or as long as is necessary to comply with applicable immigration law (whichever is shorter).
Successful applicants will be provided with an employee privacy notice as part of the on-boarding process.
Coinbase is committed to complying with the GDPR. You are entirely in control of your decision to give consent to our use of your data as requested in this form. You do not need to give consent. However, in order for Coinbase to assess your credentials you will need to supply consent in order for us to process your application.
You have the absolute unrestricted right to withdraw your consent at any time. We will stop processing the data for which you have withdrawn your consent. Please note however, we must keep some personal data in order to comply with employment regulation.
Change in Purpose
If the purpose of using the data for changes, we will seek new consent, setting out the new purpose. You can decline to give your consent, with no repercussions. Consent can again be withdrawn at any time once given.
Making a Complaint
The supervisory authority in Ireland for data protection matters is the Data Protection Commission (“DPC”). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the DPC. You may lodge a complaint by emailing [email protected] or writing to the following address: Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23 Co. Laois. You can visit the website of the Data Protection Commission at www.dataprotection.ie for more details.
Data Protection Officer
Coinbase's Data Protection Officer is Paul Barks. Contact details are: