Sift Science is hiring a

Support Engineer

Dublin, Ireland

About the team:

Sift’s Support Engineering team provides our customers with technical expertise and enablement throughout their entire life cycle with Sift, from integration onward. We are often our customers' first point of contact in the event of an issue, starting the chain of escalation. We serve as product experts, helping to troubleshoot issues, diagnose root causes, and recommend solutions. We execute world-class implementation programs and customer advocacy motions, and document our teams' subject matter expertise in both internal and customer-facing knowledge bases.

What you’ll do:

  • Become an expert on Sift’s complete product suite and communicate best practices to cross-functional teams and customers
  • Become an expert in querying and analyzing data in order to resolve issues and optimize customers’ integrations
  • Answer and triage questions from customers, finding a solution that balances their wants and what’s best for our business
  • Pair with our Technical Account Management team to support our customers’ integrations, build lasting partnerships, and identify new opportunities for businesses of all sizes to get more value out of Sift
  • Troubleshoot reported bugs in collaboration with Product and Engineering teams
  • Build processes and tools to streamline operations

What would make you a great fit:

  • Get Sift Done: You’re self-motivated and thrive in a results-oriented environment
  • Win as One Team: You want to contribute to a culture of collaboration and growth where you celebrate one another’s successes
  • Festina Lente: You approach your work with a sense of urgency, but without compromising on quality 
  • Courage Over Comfort: You’re not afraid to ask hard questions, and you strive to constantly reevaluate the status quo
  • Ever Better: You seek out growth opportunities and welcome feedback from your peers and managers

Requirements: 

  • 1+ years of prior experience in a customer-facing role (SaaS or Tech a plus)
  • BA/BS degree (technical major a plus)
  • Excellent written/verbal communication
  • Excellent multi-tasking and organizational skills
  • Aptitude for creative problem solving
  • Passion for working with customers 
  • Interest in building a career in software and technology
  • Ability to thrive in a remote working environment

Extra credit: 

  • Experience with JavaScript, SQL, HTML, and other web technologies
  • Experience using APIs, or a strong understanding of API-based products
  • Experience using Python, Ruby, or other scripting languages

A little about us:

Sift is the leading innovator in Digital Trust & Safety.  Hundreds of disruptive, forward-thinking companies like Airbnb, Zillow, and Twitter trust Sift to deliver outstanding customer experience while preventing fraud and abuse.

The Sift engine powers Digital Trust & Safety by helping companies stop fraud before it happens. But it’s not just another anti-fraud platform: Sift enables businesses to tailor experiences to each customer according to the risk they pose. That means fraudsters experience friction, but honest users do not. By drawing on insights from our global network of customers, Sift allows businesses to scale, win, and thrive in the digital era.

Benefits and Perks:

  • Competitive total compensation package
  • 401k plan
  • Medical, dental and vision coverage
  • Wellness reimbursement
  • Education reimbursement
  • Flexible time off

Sift is an equal opportunity employer. We make better decisions as a business when we can harness diversity in our experience, data, and background. Sift is working toward building a team that represents the worldwide customers that we serve, inclusive of people from all walks of life who can bring their full selves to work every day.

This document provides transparency around the way in which Sift handles personal data of job applicants: https://sift.com/recruitment-privacy