About the team:
Sift’s Support Engineering team provides our customers with technical expertise and enablement throughout their entire life cycle with Sift, from integration onward. We are often our customers' first point of contact in the event of an issue, starting the chain of escalation. We serve as product experts, helping to troubleshoot issues, diagnose root causes, and recommend solutions. We execute world-class implementation programs and customer advocacy motions, and document our teams' subject matter expertise in both internal and customer-facing knowledge bases.
What you’ll do:
What would make you a great fit:
A little about us:
Sift is the leading innovator in Digital Trust & Safety. Hundreds of disruptive, forward-thinking companies like Airbnb, Zillow, and Twitter trust Sift to deliver outstanding customer experience while preventing fraud and abuse.
The Sift engine powers Digital Trust & Safety by helping companies stop fraud before it happens. But it’s not just another anti-fraud platform: Sift enables businesses to tailor experiences to each customer according to the risk they pose. That means fraudsters experience friction, but honest users do not. By drawing on insights from our global network of customers, Sift allows businesses to scale, win, and thrive in the digital era.
Benefits and Perks:
Sift is an equal opportunity employer. We make better decisions as a business when we can harness diversity in our experience, data, and background. Sift is working toward building a team that represents the worldwide customers that we serve, inclusive of people from all walks of life who can bring their full selves to work every day.
This document provides transparency around the way in which Sift handles personal data of job applicants: https://sift.com/recruitment-privacy
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