As HashiCorp continues to grow its product portfolio and customer base, we are continuously looking for the best talent for our Support Engineering teams.
These are our customer-facing teams that provide deep technical support for our Cloud product portfolio - Terraform (CLI), Terraform Cloud, and HashiCorp Platform (HCP). Beware, these are not call center or service desk roles. Although our scope includes answering some “how to” questions and some request fulfillment, the majority of our tickets require product expertise and thorough investigation, at times working with Engineering to fix product defects in the code. Many of our clients are IT Experts and Engineers, so you can expect to be collaborating with peers to solve interesting issues.
We are looking for experienced professionals who are passionate about helping customers but also love learning new products and supporting them as they evolve rapidly.
Are you excited about Cloud technologies and helping people use Cloud products in their daily business and share our obsession with world-class customer experiences? And if you are a self-motivated, results-driven, tech-savvy and curious-by-design problem-solver - we would love to hear from you.
It sounds quite challenging, right? So what can HashiCorp offer to attract, keep and encourage the world’s best talent?
In addition to our Principles and amazing Culture, we also offer:
Learning and growth opportunities. Working with the most innovative products in the Cloud space, working with global customers and their Engineers, working on products that are rapidly evolving - you will never stop learning while working in Support Engineering. Once you are an expert at your level, we offer Senior Support Engineer and Technical Lead roles within the same team so if successful - you can have a fantastic journey with us.
Flexibility and a remote-first environment. Although most of our customers are US-based, the team in Bulgaria is working between normal office hours and you will have flexibility to select a shift that suits you during those hours. We offer the opportunity to work from the comfort of your own home or any other location, but we like to see each other at the office once a week to collaborate, exchange ideas, and have a meal together.
Additional benefits. Additionally to your compensation package, we offer a generous monthly allowance for your mobile phone and internet bills, as well as coffee and snacks for your home office. Although we will provide new equipment for you, as a new starter, you will also be awarded a budget for additional electronic equipment and home office furnishings. We also want to invest in your learning and development so you will receive an annual training budget you can use for external courses.
So let’s get specific - this is what your ongoing work at HashiCorp would look like.
Sounds like hard work? We definitely expect you to be hard-working but our aim is that you feel supported, confident, accomplished and successful so here is how we help you achieve that.
#LI-LH1 #LI-hybrid
Colorado, California, Washington and New York City Applicants: To view base salary ranges for this role in your location and to learn more about which roles are eligible for bonus pay or commissions, please visit our Pay Transparency Calculator below. Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training. Information on our benefits can be found via the link below. Intern ranges can be found below.
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