Support Operations Developer at Lightspeed

Ottawa, Canada

As a part of Lightspeed’s Support Operations team and reporting to the Director, Support Operations, you will be contributing to the development, growth and planning of our tools and workflows. Our ultimate goal is to help ensure that our tools are efficient and bring value to both our agents and our customers.

What you’ll be responsible for

Plan, test, develop and manage internal tools (frontend and backend) for the Support department
Document existing tools and workflows
Provide support to internal users
Work with Support and other departments to integrate various internal systems with Zendesk and other support tools
Plan, test, develop and manage integrations with third-party partners
Interact with vendor support teams, when required
Assist with keeping analytics and reports up to date

About our team

The Support Operations is a small team tasked with making sure our friends and colleagues to Technical Support have the tools to do their jobs successfully.

The Support team is made up of foodies, musicians and expert troubleshooters. We work hard and play hard, celebrate everyone’s passions, and help guide our colleagues to do the best work of their lives. If you are looking for a close-knit and hardworking team then you’ve come to the right place!

What you’ll be bringing to the team

Excellent oral and written communication skills in English
Experience and knowledge of REST APIs
PHP & Laravel experience
Ability to work with minimal direction
Strong problem-solving skills
Initiative to identify and resolve issues
Understanding of support agents’ daily challenges and a desire to improve them

Even better if you have, but not necessary

Written communication skills in French, Dutch, or German
Zendesk administrative experience
Salesforce experience
Competence with HTML/CSS and Javascript
Experience with GraphQL

What’s in it for you

A lot of exposure to a lot of different systems (Salesforce, Zendesk, AWS ect)
Lots of autonomy and room to creatively solve problems
Amazing benefits & perks, including equity for all Lightspeeders
Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family

Who we are

Lightspeed (TSX/NYSE: LSPD) powers small and medium-sized businesses with its cloud-based, omni-channel commerce platforms in over 100 countries around the world. With smart, scalable, and dependable point of sale systems, Lightspeed provides all-in-one solutions that help restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business.

Headquartered in Montréal, Canada, Lightspeed is trusted by favourite local businesses, where the community goes to shop and dine. Lightspeed has offices in Canada, USA, Europe, and Australia.

We're passionate about enabling people to do their best work. Come work with us and find out what you can do!

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