We’re looking for a well-spoken, high achiever who thrives in a fast paced, high-pressure environment to join Sprig’s Central Operations team. This is a multi-faceted role responsible for Customer Support, Server Support and Operational Support for our city specific teams.
You are essentially the bridge between our back-end operations, and our customer and server (driver) experience. Your primary role will be to resolve any issues or answer any questions customers may have while ordering Sprig or our couriers may have while making deliveries. This means that in addition to handling our support phone line and being the primary point of contact for our customers and servers, you’re constantly monitoring ratings, emails, tweets, etc. and proactively finding solutions to outstanding problems. Here at Sprig, support is one of the defining aspects of our brand, and in Support Operations you'll be a crucial part of our voice. You’re also the main point of contact for our on the ground operations teams to help resolve real time issues during our hours of operation and help meet target metrics.
The ideal candidate is empathetic; level headed and comfortable in his/her own skin. Your middle name is “patience”. You posses the ability to maintain your cool in the face of potential fire storms of human emotion. We want someone who is confident and conscious, and who frequently strives to engage those around them in real, authentic interactions. We’re not looking for someone to read a script, but someone to converse with our customers and servers. This is an opportunity to let your personality shine through while maintaining laser focus and attention to detail. Most importantly, you’ll be multi-tasking, writing and talking a lot, so you must have an abundance of energy and be ready to bring your best self to the job every minute!
-Strong communication/writing skills.
-Entrepreneurial, self-starter mindset.
-Comfortable multi-tasking in a fast-paced work environment and problem solving quick on your feet.
-Ability to work in teams and give/receive feedback.
-Ability to learn web-based applications (Zendesk.com, Sprig Admin).
-Must be very flexible with scheduling. This is a full time job that requires nights and weekends.
Sprig is an early-stage, well-funded startup focused on making it simple to eat well. With just three taps on your smartphone, you can get lunch, brunch, and dinner delivered in an average of 15 minutes. We provide meals that are not just fast, convenient and affordable, but also delicious and healthy. Since our launch in November 2013 we've grown rapidly week over week and we're not slowing down anytime soon. That's great, but what drives us is serving fantastic food to our customers. From menu planning to app design, we all contribute to the entire end-to-end process. Everyone here cares about food, cares about our customers, and cares about creating fantastic mealtime experiences.