Swappie is hiring a

Swedish Speaking Customer Success Specialist

Helsinki, Finland
Full-Time
Swappie is the no1 online destination for buying and selling refurbished smartphones in Europe. Since launching in 2016 we have grown to more than 900 talent and €100M annual revenue. And this is just the beginning! We help our customers in 15 countries to choose environmentally friendly and affordable ways to upgrade their smartphones. Buy smart, not new; that’s how we change consumer behaviour in Europe and soon all around the world.
 
THE ROLE IN A NUTSHELL
 
Do you speak fluent Swedish, have a passion for high-quality customer service, and want to work in one of the fastest-growing startups in Europe? Swappie is building a marketplace for refurbished smartphones bringing the circular smartphone economy to the masses and enabling everyone to consume electronics more sustainably. We’re now looking for two full-time Swedish-speaking Customer Success Specialists to join our team at our Helsinki office.
 
In this role, your tasks would include customer service via chats and phone and developing our customer service experience further with your effort. This is a unique opportunity to develop our customer experience in Sweden. So, be ready for constant change and improvement!

WHAT YOU WILL WORK ON

  • Answer customer tickets via phone, chat, and other platforms
  • Partner with our production team to troubleshoot Sweden-specific cases, escalating issues when necessary
  • Interface with our product and engineering team, reporting bugs, and ensuring that customers have a clear way to navigate across our website

WE WOULD LIKE TO HEAR FROM YOU IF YOU HAVE

  • Native speaking and written communication skills in Swedish and have great communication skills in English as well
  • At least 1 year of previous experience in customer service
  • The ability to learn fast and adapt to the fast-paced startup environment
  • Detail-oriented personality while being able to prioritise your tasks in a fast-paced environment
  • A passion for working in a team environment but also the ability to work on projects independently and a self-starter attitude

A COUPLE OF GOOD REASONS WHY YOU MIGHT LOVE TO WORK WITH US

  • Become a part of our global team: We are a diverse group of talented, ambitious, fun, kind, laid back and helpful people from more than 50 nationalities. Our neat offices are located in Helsinki, Amsterdam and Tallinn. And as you have probably guessed, our working language is English. 
  • Make a difference: By refurbishing smartphones to the highest standards, we reduce environmental waste, help our customers to make more sustainable choices and build a better tomorrow. Being part of the solution, not part of the pollution, thrives us every day.
  • Be a part of our culture of trust: As we only have smart and insightful grownups working with us, we have plenty of freedom and responsibility that we use in the best interest of Swappie. We share information, learnings, insights, plans, successes and challenges transparently as we know that we are all in this together.
  • Learn and grow like never before: We want our people to enjoy working in the Swappie community and learn and grow like never before. We offer a wide range of development and growth opportunities for individuals and groups, and encourage our people to constantly seek new ways to do better and improve. 
  • Be yourself: Our Diversity & Inclusion manifesto says it all and we are working hard to make it happen every day and in everything we do: We are all unique. We create a diverse and inclusive workplace where we have equal opportunities to grow and where we feel safe and genuinely respected as the individuals who we are with our diverse backgrounds, experiences, races, ethnicities, religions, genders, gender identities, gender expressions and sexual orientations.
  • Enjoy flexible working models: We have flexible working models, for example a possibility to work remotely from abroad for 1 month per year with certain restrictions regarding role and country. 
  • Furthermore: You get a competitive salary and good option package, nice perks and benefits and much more! If you need to relocate, we are there to help you. No matter where you are moving from, we’re supporting you to make every step of the process as easy as possible for you and your loved ones.

Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you!

Other information:
Location: Helsinki, Ruoholahti (Itämerenkatu 3 A)
Start date: According to the agreement 
Job type: Permanent and full-time
Schedule: Mostly Monday to Friday 10-18 (Prepared to, if needed, to work evenings)
 
If you have any questions we are happy to reply to you at [email protected] Kindly remember that we do not take any job applications via email.

ABOUT SWAPPIE 

Swappie is the no 1 online destination for buying and selling refurbished smartphones in Europe. Since launching in 2016 we have grown to more than 900 talent and €100M annual revenues. And this is just the beginning! We help our customers in 15 countries to choose environmentally friendly and affordable ways to upgrade their smartphones. Buy smart, not new; that’s how we change consumer behaviour in Europe and soon all around the world. 

Our core values are endless optimism, highest standards, customer focus, and connect. They guide us in the decisions and actions we take every day.  

Our successful model and ambition in solving important sustainability challenges is being continuously recognised by international sustainability and start-up awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund’s award for contribution to the circular economy and appearing on Wired’s list of hottest startups in Helsinki. Sounds like the place for you? Join us! 🚀

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