Gusto is hiring a

Tax Operations

San Francisco, United States

Payroll Tax Operations is at the core of our business and our spectacular team is a key stakeholder in company decisions and operations. It’s a tight, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment. We are seeking folks with a passion for operations, process improvement, and tech innovation.

We’re taking this manual industry to the next level, and we need your help to automate it. Come build with us! You'll partner with our Product and Engineering teams to architect scalable operations processes for our entire customer base. Additionally, you’ll continuously advocate for our customers’ compliance. No need for prior payroll experience if you’re pumped to jump in and quickly learn complex concepts!

Here’s what you’ll do day-to-day:

  • Process daily tax deposits and file the required monthly, quarterly, or annual tax returns
  • Create processes from the ground up and improve processes as we scale
  • Understand and articulate compliance and operational requirements to influence the product and build scalable processes so we can help many more clients
  • Work on the client’s behalf to register them with the appropriate agencies
  • Grow as a leader in Payroll Operations and the rest of the Customer Exeperience organization

Here’s what we’re looking for:

  • 2 to 5+ years of work experience, preferably in Operations for a tech company
  • Process-driven, with the ability to step back and think about scalable solutions (must have)
  • Can break down elaborate processes into simple, digestible steps
  • A quantitative/analytical background (e.g. accounting, economics, finance)
  • Extremely organized and never let something slip through the cracks (must have)
  • Payroll experience, or the ability and desire to jump in and quickly learn complex concepts
  • Ability to be strategic as well as tactical
  • Passionate about building a delightful experience for our customers
  • Sincerely empathetic and kind


Gusto offers payroll, benefits, and workers’ compensation to small businesses across the United States, from bike shops in Virginia to tech startups in San Francisco. Our investors include top venture capital firms like Google Capital and Kleiner Perkins Caufield & Byers, plus the founders of Instagram, Stripe, and more. To learn more about our values, benefits, and life at Gusto, visit