Scripbox is hiring a

Team Leader - Operations

Bengaluru, India
Full-Time

About Scripbox

Scripbox is an investment portal that helps investors buy mutual funds online. We are looking for an

individual who will perform day to day operations. We are a team who enjoy what we do and are very passionate about delivering genuine value to our customers. As we grow we are constantly looking for people, with passion and a belief in doing the right thing, to join us. We are committed to providing an environment that recognizes and rewards merit and is driven by hard‐work.

 

Role Description:

 Supervise and schedule daily customer document pickups for the team of field executives.

 Drive productivity and monitor performance on planned Vs actuals on daily basis

 Support the team on handling customer related issues to ensure the best customer

experience.

 Motivate the team members and resolve any internal conflicts

 Manage, coach, and develop the field executives by means of formal training

channels (eg. scheduled in class training) and informal (e.g. on-floor coaching) to

maintain the best in class prepared field team.

 Handle end to end MIS for the function and ensure report availability to higher

management

 Work with the management to roll out new strategies and initiatives to effectively meet

or exceed customer expectations.

 

Eligibility & Requirement

 Graduate in BCom/BBA or relevant qualification

 2+ years’ work experience in any field as Senior Executive/Team leader role

 High attention to detail, follow-up, multi-tasking and conflict resolution.

 Proficiency in Microsoft Office – Excel, Word, PowerPoint

 Proficiency in Kannada and English

 

 

Skills:

• Eye for detail

• Understanding of mutual funds business & operations 

• Use of MS Office, Excel

• Fluency in English Language ( Verbal & Written) 

 

Our commitments:

• We are an equal opportunities employer and encourage diversity in the work place

• We strongly believe in a healthy work life balance

• Everyone is encouraged to manage their time as effectively as possible in line with their

commitments.

• Our values are very important to us and we will not compromise on them under any

circumstances

• We are committed to every employee’s growth with the organization

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