Ninja Van
Team Leader, Retail (Support)
TLDR
Lead the Retail Operations team for West Malaysia, focusing on improving operational efficiency and supporting expansion projects.
Job Responsibility
Lead and guide Retail Operations team for West Malaysia
Manage and monitor daily operations of Retail operations for West Malaysia.
Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia.
Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards.
Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes.
Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets.
Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures.
Develop and test new operational processes on new services.
Pivotal roles in any Retail expansion projects in West Malaysia
Supporting roles in any new projects involving the Retail team.
Develop Standard Operating Procedures (SOP) for any Retail team-related process
Requirements
Bachelor’s degree in Logistics or Business (Preferred)
Minimum 2 years’ experience in logistics management or coordination.
Proficiency in Microsoft Office programs especially in Excel and Google Drives.
Personable and a good communicator in both written & oral English. Other language skills will be a plus.
Self-starter with good initiative, and persistence to see us through this challengeExtremely proactive, organised and responsible
A strong sense of ownership in his/her roles and scopes
Working days : Monday to Saturday
Working Hours: 10am to 7pm
Ninja Van is a tech-enabled logistics company that specializes in hassle-free last-mile delivery services for businesses across Southeast Asia. With a strong focus on innovation and technology, we cater to the unique needs of both small and large-scale shippers, providing real-time tracking and operational excellence. Our extensive network delivers to 100 million customers, making us the largest and fastest growing logistics provider in the region.
- Founded
- Founded 2014
- Employees
- 500+ employees
- Industry
- Air Freight & Logistics
- Total raised
- $240M raised
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