Team Manager, Account Management

Similarweb is the leading digital intelligence platform used by over 4000 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas.
We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. 
In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!   

We are looking for a Team Manager, Account Management to oversee a team of Account Managers working on Enterprise accounts and is based in London. This role will be reporting to the AVP UK & Northern Europe. The account management team is responsible for retaining and growing existing clients. In this role, you can expect to lead, coach, and grow a team of 3-5 Account Managers and ensure that we are providing the best possible service and partnership with our clients.

What does the day to day of a Team Manager at Similarweb look like:

• Take day to day management responsibility for a team of Account Managers
• Manage and coach the team to successfully retain and grow their book of business
• Responsible for all people processes including hiring and onboarding new Account Managers on their team
• Provide ongoing coaching and training to ensure positive growth and skill development 
• Develop strong relationships with customers, connecting with key business executives and stakeholders
• Work closely with teams internally, including  Data, Customer Support, Billing, Product & Legal teams to ensure customer success and drive retention and expansion initiatives
• Conduct regular analysis to understand the root cause of team performance and actions to accelerate growth
• Directly manage the relationship with accounts when required
• Develop and iterate upon the Account Management playbook, detailing strategies to engage, retain, and grow accounts
• Accurately forecast renewal, upsell and cross sell revenues across the book of business

What does the ideal candidate look like:

• Experience in sales and/or commercial account management is preferred
• At least 4 years of experience with Account Management / Customer Success, preferably in a B2B SaaS companies
• Exceptional organisational and planning skills
• Strong leadership and communication skills
• A passion for developing and growing people
• Ability to articulate clear objectives and goals for the team
• Strong understanding of broader company goals and ability to implement bigger picture thinking
• Ability to accurately forecast sales results
• Strong ability to motivate and manage team performance and build impactful internal relationships

It’s a plus if you have:

1. Deep understanding of current digital marketing including display advertising, SEO, SEM, Affiliates, and Content Marketing
2. Experience working in a hyper-growth or start-up business
3. Experience of taking a new, disruptive technology to market

*Similarweb is an office-first culture although we currently work in a hybrid way. Currently, our managers are expected to be in the office a minimum of 4 days per week once probation has been completed.

 Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.