Team Manager - Streaming Account

Managers in this role get to:

Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.

Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.

Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.

Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.

Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Our most successful candidates will have:

• Proficiency in MS Office, especially Excel and PowerPoint, to track team metrics, prepare reports, and present insights relevant to a dynamic music streaming environment.

• Experience in fast-paced, digital-first environments, ideally within media, entertainment, or streaming services, to effectively adapt to industry trends and evolving customer expectations.

• Strong people management skills, with the ability to build trust, motivate teams, and foster a collaborative culture aligned with the fast-evolving world of music and digital content.

• Sharp analytical thinking, with the ability to interpret operational data, identify user behavior trends, and drive performance improvements that enhance the streaming customer experience.

• Exceptional verbal and written communication skills, essential for articulating feedback, managing escalations, and collaborating with cross-functional teams across support, content, and technical departments.

• A genuine passion for digital entertainment is a strong plus, helping to connect with the brand and the audience more effectively.

All your information will be kept confidential according to EEO guidelines.