Technical Account Manager

You:

You are the primary technical contact for all Asia Pacific and Japan customers you engage with regularly from Director and C-Suite level customers as well as people from multiple divisions in an organization including Finance to DevOps. You will oversee the adoption of Cloudability’s platform for customers as the tool to use for cloud financial management ranging from Visibility and Allocation to Optimization.

You are the voice of the customer, the champion and advocate for their requirements with Engineering teams, contribute educational content to help customers derive more value from Cloudability, and help our product forward to solve customer pain points.

This role values the love of continual learning, a true desire to be in the cloud financial management space, and a desire to help customers save money to help their business be successful.

Us:

Technical Account Managers (TAM) play a very dynamic role for our organization in APAC. This department possess a unique ability to act as a liaison for our platform and expert guide to helping our customers manage their cloud spend.  APAC TAMs work in a cross team collaborative way across the globe to support customers with basic knowledge to the most complex strategies. Our TAM team is part of the larger Apptio APAC Customer Success team, a tight-knit group of technically minded and value driving individuals, committed to helping their customers adopt the product as the tool for making cloud financial management and optimization decisions

What we want you to do:

• Engage a Fortune 500 customer, and debate the efficient use of cloud and its architecture with an ops engineer or educate a finance director the fundamentals of visibility and why its important to the business.
• Complete a deep analysis using our analytics platform in order to build a persuasive deck for a customer executive.
• Create feature enhancement requests resulting from interactive conversations with your customers to advocate on a customer’s behalf and then leverage the team for support while voicing the need through questions and internal discussions.
• Partner with teammates to contribute to your team’s growth by initiating and building out your own projects or rolling out a new process to repeat successful customers.

Basic Qualifications:

• Customer Focus – is dedicated to meeting the expectations and requirements of customers; uses first-hand customer knowledge for improvements in products, services, and processes; gains the trust and respect of the customer but can recognize when customers need to be reminded of guardrails and boundaries to protect your time and person.
• Adaptive Customer Management Flexibility - within a structured process knows when to creatively flex in order to find solutions or pivot to new ideas that will improve the current process or customer experience through iterative redesign. These skills are typically developed with several years of account experience
• Technical Problem Solving – uses logic and methods to solve problems with effective solutions; can see hidden problems in the setup of the software; learns and applies industry, company, product knowledge to solve problems and the ability to navigate complex data sets and pull out insights following a logical path of deduction.
• Cloud Expertise - Has a strong understanding of applying Cloud technologies to a business and is attuned to the shifts in architecture occurring in the Industry, including IaaS knowledge: AWS Certified Cloud Practitioner or higher, Azure Administration AZ900 (or equivalent experience) preferred. Prior experience in the use of Apptio Cloudability welcomed.
• Directing Others – is good at establishing clear directions; sets appropriate objectives and workload for the client; lays out work in a well-planned and organized manner; maintains two-way dialogue with clients on work and results; is a clear communicator.
• Time Management – uses time effectively and efficiently; respects others time; focuses on the more important priorities; gets more done in less time than others; can attend to a broader range of activities; calm under pressure when there are a lot of customers in line and knowing when to call in the cavalry.
• Travel - as needed to ensure the success of critical customers.

**Apptio benefits include Company-paid employee Health Insurance, Income Protection, Death and TPD insurance and Paid Parental Leave.

Apptio’s products empower business leaders to drive optimal financial performance across their organizations. More than 60 percent of Fortune 100 enterprises trust Apptio to manage spend across the entire IT portfolio and beyond, so that they can focus on delivering innovation. Apptio automatically ingests and intelligently structures vast amounts of enterprise and technology-specific spend and operational data and enables users across disciplines to report, analyze, plan, and govern their investments collaboratively, efficiently, and with confidence.

Apptio Inc. is not open to 3rd party solicitation or resumes for our posted FTE positions. Resumes received from 3rd party agencies that are unsolicited will be considered complimentary. 

Apptio, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Apptio, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

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