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In this role, you will provide subject matter expertise on cybersecurity, zero trust, and Illumio products, engaging with clients to build strong relationships and ensuring the success of deployments, expansions, and partnerships.
Everyday, you will deploy, troubleshoot, monitor, and manage Illumio products, conduct health checks, and document recommendations while managing escalations and acting as a conduit between clients and Illumio Product Management and Engineering.
To thrive in this role, you must possess 10-12 years of experience supporting SaaS enterprise software, demonstrate exceptional written and verbal communication, and have a deep knowledge of cybersecurity industry products, coupled with the ability to influence multiple levels of an organization.
**NOTE: This is a customer-facing role that is home-office based but requires travel to customer sites about 30% of the time. This role will be in support of our State and Federal Government customers and requires a Top-Secret Security Clearance
Illumio’s Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client’s environments.
We are in a unique position from other security companies in that we don’t have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise from a knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership. We do everything we can to make our clients successful.
Illumio Technical Account Managers (TAM’s) provide exceptional product knowledge and validated skills to help organizations streamline deployment and improve operations of their Zero Trust Implementations. Backed by the resources of the entire Illumio organization and armed with standard methodologies, TAMs are responsible for building and maintaining post-sales relationships with Illumio’s most strategic customers. TAM’s develop a trusted advisor relationship with key partners including customer executives, CIO, CTO, Line of Business leaders and IT Directors to ensure that the customer achieves their Zero Trust goals with Illumio’s solutions. TAM’s recommend solutions, visualize opportunities, mitigate issues and provide technical guidance to a defined account or set of accounts.
TAM’s consult closely with customers to ensure their satisfaction and return on investment with Illumio’s solutions. They are the customer’s primary liaison into Illumio and are accountable for identifying and directly addressing all business and technical issues impacting the productive use of Illumio’s solutions. TAM’s actively expand Illumio’s platform adoption and standardization within accounts, driving relationships at every level, internally and externally, to advocate for Illumio’s technology solutions and influence change. In addition to customer facing activities, TAM’s report key account metrics and insight to Illumio’s internal teams while contributing to the overall TAM program development.
Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on business results.
Provide project leadership, coordination and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives.
Lead and drive challenging requests across simultaneous client engagements.
Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements.
Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions.
Perform health checks, document findings and make, best practice,
Act as the customer’s advocate within Illumio to ensure that escalations are resolved in a timely fashion.
Help customers avoid and\or mitigate issues with proactive guidance based on extensive customer experience.
Collect metrics and develop reports that illustrate project health and progress.
Knowledge of cybersecurity industry products
Exceptional written and verbal communication
Experience deploying enterprise security solution
Ability to influence multiple levels of an organization
10-12 years of experience supporting SaaS enterprise software
Bachelor’s degree in engineering or science
Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.
Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.
$147,000.00USD - $176,000.00USD
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, location, experience, knowledge, skills, abilities, as well as internal equity, alignment with market data, or applicable laws.
At Illumio we offer a wide range of benefits to our eligible team members. Our benefit programs vary by location and can include Medical, Dental, Vision Coverage – Health and Dependent Savings Accounts – Life and Disability Programs – Paid Parental Leave – Voluntary Benefit Programs – Company Sponsored Wellness Program – Wellness Reimbursement Program - Retirement Savings – Equity Opportunities – Paid time off and Paid Holidays – Employee Incentive Program.#LI-CW1 #LI-REMOTE
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