OneTrust is hiring a

Technical Application Support Engineer

London, United Kingdom

Strength in Trust

Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edge technology and a real-world approach to ethics, compliance, privacy, security, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust. 

The Challenge

OneTrust’s Technical Application Support Engineers are… 

  • The front line of our organisation, interacting with customers every day 
  • Supporting a huge range of clients, including half of the Fortune 500 
  • Troubleshooting mission-critical issues across a broad range of OneTrust technologies 
  • Key to OneTrust's customer retention and growth 
  • Building a deep knowledge of the OneTrust platform  

Your Mission

  • Provide consistently awesome multi-channel customer service to OneTrust’s live customers 
  • Actively and accurately manage and drive to resolution a varied workload of customer support cases 
  • Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions 
  • Develop and maintain deep knowledge of the OneTrust platform, web and mobile technologies, and the privacy industry, including CIPP/E / CIPM certifications 
  • Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements 
  • Work independently to manage your time and commitments while meeting agreed performance levels  

You Are

  • Eager to learn and quick to pick up new skills 
  • Able to work independently while still contributing to a team 
  • Excited to find creative solutions to complex customer problems 
  • Able to manage and prioritise a varied workload while meeting SLAs and deadlines 
  • Focused on quality and attention to detail 
  • Dedicated to providing a great experience and able to build a rapport with customers 

Your Experience Includes

  • Degree, higher education qualification or 1-5 years' work experience in a similar role 
  • 2+ years’ experience in core web technologies, including HTML, CSS and JavaScript 
  • Experience working with tag management systems (Google Tag Manager, Adobe Launch, Tealium) 
  • Ability to rapidly learn, adapt and master the OneTrust privacy platform 
  • Complex problem-solving skills, with ability to diagnose and address application issues  
  • Continuous improvement mindset and ability to contribute to process improvement  
  • Experience working with and troubleshooting complex, web-based software applications  
  • Highly developed written and verbal communication skills, with ability to professionally and succinctly communicate complex information via phone, video, and email  
  • Working knowledge of development processes, operating systems, web browsers, programming languages, APIs 
  • Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases 

Extra Awesome

  • An aptitude for team-leading, mentoring and coaching  
  • Single Sign-On (SSO) skills 
  • Privacy industry experience, or CIPP/E / CIPM certified 
  • Language skills (French, German, Spanish, Portuguese) 
  • Familiarity with IAB TCF 2.0 framework  

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy OverviewYou can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form