Technical Architect

*Due to strict security clearance requirements, we are only able to consider applicants that have lived in the UK for 5 consecutive years or more*

The Technical Architect will be responsible for:

• Production of documented system & solution designs to NEC/SSS Public Safety standards & format.
• Presentation of designs and supporting rationale to internal and external audiences
• Maintain and update designs through project changes process
• Liaison with 3rd party suppliers and customers to discuss and agree architecture components
• Provide design leadership and oversight across the project team through proactive interaction with all stakeholders
• The role holder will be required to work professionally in liaison with internal teams such as Sales and Product teams for governance, evaluations and approvals.  
• The role holder would need to accept a car allowance for business travel.
• The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication, interaction & service.
• The role involves a high level of autonomous working which expects a high standard of personal time and task management.
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
• Present a professional approach and attitude to all work undertaken.
• Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.

Who are you?

• Ideally educated to HND/HNC level or relevant industry experience in a comparable role/s. 
• Experience within IT focused server & client-based environments
• Experienced in producing extensive design documentation
• Experienced in troubleshooting and problem solving
• Proven experience administering and working with Microsoft Windows client & server architecture (windows 10 /11, up to Server 2019/2022), primarily using DELL hardware or similar.
• A good understanding of Microsoft active directory / domain architecture
• A good understanding and experience of using Microsoft Hyper-V or VmWare
• Great interpersonal communication and presentation skills
• Ability to work autonomously and as part of a team
• Experience using design and documentation tools e.g. MS Visio, also using MS Applications including Excel, Word
• A very high standard of written communication
• Experience using MS Business Applications including Excel, Word
• Excellent customer service skills
• Proven experience working to ITIL best practices.

Ideally you will have:

• Degree or higher in a technical based subject
• Prior experience of developing technical solution designs for IT based systems
• Proficiency in formal design methodologies such as TOGAF
• understanding of SIP protocol
• Scripting experience / Knowledge (Batch, MYSQL, PowerShell)
• Hyper-V Failover Clustering experience / Knowledge
• Telephony experience / Knowledge (Cisco UCCE/Avaya Blue/Avaya Red/Mitel/Shortel/Asterix)
• Knowledge of MySQL/MSSQL (User Admin, Creation of jobs including backups, writing / understanding queries)
• Proven experience with Microsoft Azure (solution design, deployment or security)

Key competencies for the role:

• Team Working: Cooperating with and respecting colleagues to exceed the sum of individual efforts.
• Customer Service: Creating the best possible experience for SSS Public Safety clients and their customers.
• Communication: The ability to listen, express and articulate information effectively.
• Performance Management: Delivery of business objectives through effective setting of personal and team goals.
• Results Focused: Getting the job done in an efficient way through effective time, task and financial management.
• Innovation & Continuous Improvement: Constantly seeking to improve the way the business is done through analysis, creativity, problem solving and change initiatives.

We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:

• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover  (with the option to increase cover at an additional cost)
• A Group Pension Plan 
• A selection of flexible benefits to suit your individual needs 

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.